Travel Agent Info - Indian Subcontinent

Travel Agent Info - Indian Subcontinent(Mar 1996)

         
 A SURVEY OF TRAVEL AGENTS (March 20, 1996)
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This survey is ONLY about travel agents who sell airline tickets to
the Indian subcontinent (mainly India, Pakistan and Bangladesh). I will
accept feedback only for agents serving those countries.

==============================================================================

Note:
A current version of this survey may be obtained by sending mail to
pkohli@prism.gatech.edu with the string "travel survey" (in small or capitals)
as the subject. It will still be posted on or around the 18th of every month
on soc.culture.indian, soc.culture.bangladesh, soc.culture.tamil,
soc.culture.indian.telugu, soc.culture.punjab, soc.culture.indian.delhi,
soc.culture.bengali, soc.culture.indian.kerala, soc.culture.indian.marathi, 
soc.culture.indian.gujarati, soc.culture.indian.karnataka,
soc.culture.indian.info and rec.travel.asia.

The latest version is also available via mosaic at the url
http://www.cc.gatech.edu/grads/k/Prince.Kohli/
as a link from the document.

==============================================================================
If you had a good or bad experience with a travel agent, please send me 
e-mail so that your experience can be recorded here for the benefit of 
other travelers. Participation in documenting our latest experiences is 
essential to make this survey useful.  

Please include the date (the month and year) of your experience,
so travel agents who show improvements get the credit for it. Also, we
can see who are consistently 'good' agents.

The survey is based on personal experiences only. Travel agents (mostly
desi) who deal with travel to India/Pakistan/Bangladesh/Nepal/Sri Lanka 
are surveyed based on actual experiences. This is not a posting for commercial
advertisement for or against any travel agent. In particular, I cannot
and will not accept any responsibility for some travel agent's loss
of business or any damages arising out of this posting.

Regards.... Prince Kohli
(pkohli@cc.gatech.edu)

p.s. Do check out the *BEWARE OF* section at the beginning of travel agent
listing.

p.p.s. The first section lists travel agents in USA, the second in Canada
and the third in Europe.

==============================================================================
General Notes: (These will grow as more and more information comes in.)

 1. Charging your tickets to a credit card is safer. Many travel agents
    charge about 3% to 4% more to use this facility. Ask your agent.
    Also insist on getting the credit slip (customer's copy) after you
    pay by credit card. This will help you with the paper work with the
    credit card companies, Better Business Bureau and so on in case you are
    owed a refund and the agent gets nasty.  The practice of charging extra
    for credit cards may not be legal.  You can report it to the local business
    authorities and the credit card company but I don't know if they will
    (can) do anything. To avoid paying extra on the credit card or for agents
    who don't accept cards, you may want to send the payment using the
    transaction cheques that credit card companies provide, sometimes without
    charging any transaction fee.
 2. Some agents charge you full fare if you pay by credit card, and then
    reimburse the difference between full fare and discounted fare. But
    be cautious.
 3. In most cases you need to keep calling the agent to remind him/her to
    mail you the tickets in time.
 4. If possible, make your own reservations with the airlines directly,
    and contact a travel agent just for the tickets. This may not always
    work, since airlines may be overbooked during peak periods. Some travel
    agents buy blocks of seats from airlines.
 5. In case you are just shopping for a price, do not tell the agent about
    the reservations you made with the airlines directly. Just get a price
    quote. Otherwise you leave a chance to the travel agent to take over the 
    ticketing without your authorization.
 6. Insist that the travel agent mails you the tickets by certified mail
    to avoid the inconvenience if tickets get lost in mail.
 7. Make sure that the address on your cheque is your current address, or
    cross the old address off. This way the agent would know not to mail
    the tickets to the old address on cheque.
 8. Ask the agent and/or airlines if you need to join the frequent flyer
    programme in advance.
 9. Don't depend on this survey blindly. Do your homework and shop around
    to get a good and safe deal.
10. Plan ahead early enough.
11. If a travel owes you a refund and gives you a hard time about it, you
    may try approaching Better Business Bureau. It works sometimes.
12. Check the back of the ticket to see if the ticket was altered by the
    agent. In one case, the ticket was originally under a different name, and
    the agent had used red ink to emulate the red-carbon-copy. This was
    noticeable on the back side of the ticket.
13. Do take the time to send me an e-mail to document your experience.
    Please include the items required for the following table and more
    about what you went through.
14. If possible, forward a copy of this survey to your agent to make them
    aware that they are being watched.
15. Always verify with the airline that the entire trip is confirmed before
    you leave. Some travel agents have been known to lie about it. Insist that
    he give you confirmed tickets.
16. If possible, before you pay the agent, call the airline and check if
    your tickets are confirmed if the agent claims they are. If they aren't,
    then give your agent a hard time. If they are, then save the confirmation
    number. It comes in useful later if there is a dispute.
17. In case of a dispute with out-of-state travel agents, even if one wins the
    case in the courts of one's home state, one still has to move the case to
    the courts of the other state and try and collect there. Quite impractical.
18. It *might be* safer if the travel agency has been appointed by "ARC" and
    "IATAN" and is a member of "ASTA" and has been in operation for a long
    period of time.
===============================================================================

Minor hassles, such as 'you need to keep calling the agent to remind to mail
you the tickets' are lumped in good experiences. See the comments column too.

Numbers in square brackets (e.g. [1]) indicate the number of responses since
the last survey posting.

Credit Card Column:
    Y means credit card accepted at no extra charge
    N means credit card not accepted
    R means credit card is accepted with extra charge that is refunded later
    X means credit card is accepted with extra charge

At the end of the document appear all the emails received since the last
post. Look them up if you need more specific information about the updates
in the survey.

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CAUTION:
BEWARE OF:

-Airways of India (erstwhile Jupiter Travel) in NY. Took money
 but did not send tickets.

-Viceroy Travels (aka Rohan Travels). Gave KLM tickets that the airline
 said were stolen. They advertise in India Abroad.

-Speedways International. Got money in advance and gave lots of problems
 with the ticket. In one case, sold tickets that the airline classified
 stolen.

-Travel Travel Travel/All Points Travel/Par Travel: VERY unreliable. Did
 not deliver tickets after getting payment multiple times.

-Magic Travels Inc.: Tickets sold classified as stolen.

-Caravan Travels Inc. (1101 Ave. U, 2nd Fl., Brooklyn, NY 11223): Cashed
 cheque and disappeared.

-RIZ Travels (Iselin, NJ). Sold tickets which Delta claimed to be
 bought using a stolen credit card in the middle of the journey.

-People who send you email saying they can get you confirmed tickets. Check
 with the airline first if there are any seats available at all, or if the
 waiting list is open. Never pay before confirming your booking with the
 airline.

-Also check out the individual entries for each agent below. Be very
 careful when buying tickets from the ones marked unreliable.

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UNITED STATES OF AMERICA:

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Agent Name, Address    | Experience  | Credit |  Latest    |
and Phone Number       | Good | Bad  | Card   | Experience |
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ALABAMA:
------------------------------------------------------------------------------
Around The World Travel	|  1  |      |   X    | June 1995
267 West Valley Ave,	|     |
Suite 186		+-----------------------------------------------------
Birmingham, AL 35209	|Professional, prompt, courteous.
Arun Pimpalpure		|
205-945-1119		|
Fax:205-942-9981	|
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ARIZONA:
------------------------------------------------------------------------------
Falcon Wings Travel    |  0   |  2   |   X    | Dec., 1995 |
Contact:Sandeep (Sunny)|      |      |        |            |
602-244-2446           +------------------------------------------------------
Phoenix, Az            |Slow. Does not keep customer updated with info.
------------------------------------------------------------------------------
Sky High Tours&Travels |  6   |      |  Y/X   | Dec., 1995 |
Mr. Mihir Shah         | [1]  |
Phoenix, AZ            +------------------------------------------------------
(602) 246 - 2929       |Low rates, professional, patient. Trustworthy. Helpful.
1990 W. Camelback Rd., |
Suite # 308            |
------------------------------------------------------------------------------
Skyspeed Travel & Tours	|     |      |        |            |
5040 E McDowell Road,	|
Phoenix, AZ 85008	+-----------------------------------------------------
contact: Sunny or Deepa	|
(602)26-SPEED		|
(602)267-8835		|
email: Sunnyt@tribeca.ios.com|
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CALIFORNIA:
------------------------------------------------------------------------------
A2Z Travels 	       |  1   |      |   N    | Mar., 1995 |
Lake Forest,  	       |      |      |        |            |
S. California 	       +------------------------------------------------------
(714) 855-0689	       |
Amit & Zelam Chaubal   |
------------------------------------------------------------------------------
Adore Travels		|  1  |      |   Y    | Feb., 1996 |
Sriyal Kumarage		| [1]
1494 S. Robertson Blvd.	+-----------------------------------------------------
Suite 201,		|Friendly, helpful, competitive fares.
Los Angeles, CA 90035	|
(310) 859 8740		|
Fax: (310) 859 8982	|
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All Star Travels	|  0  |  1   |        | June 1995  |
Santa Clara		|     |      |
Mr. Gani		+-----------------------------------------------------
 			|Unreliable. Changes dates without consulting. Rude.
 			|Avoidable.
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Amglow Travels         |  2   |  1   |   X    |  May 1995  |
5901 Christie Avenue,  |      |      |        |            |
Suite #207, Emeryville +------------------------------------------------------
Ca - 94068.            |Helpful, courteous, reliable, gets decent prices. Slow.
Smitha Iyer.           |Mixed up flight timings.
(510)-652-5573         |
fax:(510)-652-9107     |
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Answer Travels         |  5   |      |   X    | Jan. 1996  |
3171 Villa Knolls Drive|      |
Pasadena, CA 91107     +------------------------------------------------------
(818)797-7017          |Works from home. Low rates. Very efficient. Prompt.
Contact: Sue           |Quick refund of cancelled tickets.
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Baring's Continental	| 1   |      |        | Aug., 1995 |
Travels			|     |
Sharon Barings		+-----------------------------------------------------
 			|Prompt, courteous, helpful.
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CN Travels		|     |  1   |        | Dec., 1995 |
Minesh			|     |    
18102 Poineer Blvd.,	+-----------------------------------------------------
Suite 103, Artesia,	|Lied about confirmation and took the money. Very
CA 90701		|unreliable.
(310) 402-9294		|
Fax:(310) 865-8974	|
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Continental Travels    |  0   |  2   |        |            |
                       |      |      |        |            |
San Jose               +------+------+--------+------------+------------------
408-293-2880           |Did not inform about unconfirmed reservations,
                       |canceled flights etc. Not professional.
                       |
------------------------------------------------------------------------------
Continental Travels    |  0   |  1   |   N    | Oct, 1991  |
Union City             |      |      |        |            | 
415-471-2344           +------+------+--------+------------+------------------
                       |Delayed mailing tickets. Initially bookings were OK,
                       |but 2 days before departure one overseas leg was
                       |unbooked. The domestic return flight was canceled.
                       |Airlines claimed they had notified the agent, but
                       |the agent denied such a notification.
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E-Z Travels            |  14  |  1   |   X    | Oct. 1995  |
Los Angeles            |      |      |        |            |
310-836-1477           +------+------+--------+------------+------------------
(Laila, Zara Ahmed)    |Very efficient and courteous. Works hard to keep
10202 Venice Blvd.,    |customers happy. Returns calls and keeps you informed
Suite 203A             |once they know you will buy tickets from them. Prompt.
                       |Lots of problems in returning some money in a few
 		       |cases.
------------------------------------------------------------------------------
Ganti Travels		|  2  |      |        | Oct. 1995  |
Contact: Geeta  	|     |
Milpitas, CA		+-----------------------------------------------------
Ph: 408-263-0149	|Good service. Helpful.
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Good Wind Travels      |  3   |      |   Y    | Sep., 1995 |
Indira, Steve          |      |      |        |            |
818-918-1992           +------------------------------------------------------
1414, S. Azusa Avenue, |Calls back! Good prices, prompt, courteous.
Suite B-10             |
West Covina, CA 91791  |
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Ila Kothari 	       |  1   |      |   X    | Mar., 1995 |
408-723-7255 	       |      |
San Jose 	       +------------------------------------------------------
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Infinity Travels       |  1   |  0   |        | June 1993  |
Sunnyvale              |      |      |        |            |
                       +------------------------------------------------------
                       |Courteous, professional. Helpful.
------------------------------------------------------------------------------
Innovative Travels     |  4   |   1  |        | Sep., 1995 |
510 Lawrence Expy,     |      |      |        |            |
Suite 221, Sunnyvale   +------------------------------------------------------
(408) 773-9335 (fax)   |Helpful, prompt, competitive fares. Very unhelpful in
(408)-737-8822         |one case with travel plans.
Rita.                  |
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Inter Express Tours    |  1   |   0  |        |  1993      |
& Travel Inc.          |      |      |        |            |
711 W. Valley Bl. #304 +------------------------------------------------------
Alahambra, Ca 91803    |Prompt, courteous, reliable. Credit cards accepted.
(818)308-3136,445-3136 |
Fax: (818)-308-1323    |
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Jet Wings Travel       |  6   |  6   |   X    | Jan., 1995 |
Shirley Kelley         |      |      |        |            |
San Diego              +------+------+--------+------------+------------------
619-578-4696           |Cooperative, competitive rates, promptly returns calls.
                       |Friendly. Mailed tickets to India by Express Mail.
                       |Delayed repayment for a long time. Reliable. Courteous.
 		       |Some bad experiences - did not provide info when a
 		       |flight was cancelled. Did not return calls.
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Kay Aar Travels,       |  2   |  2   |        | Aug. 1995  |
San Franciso.          |      |      |        |            |
Contact: Sunil         +------------------------------------------------------
(415)-788-7222         |Unco-operative. Won't call back. Extremely rude. Did
                       |cancel ticket when asked. Had to go thru attorney
                       |to get refund. Brusque. Reliable in a few cases.
                       |More expensive than others once. Good rates otherwise.
------------------------------------------------------------------------------
Khajala Travels	       |  1   |      |   X    | Mar., 1995 |
Alhambra, CA	       |      |
(818)-576-2455	       +------------------------------------------------------
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Kohinoor Travels       |  5   |  3   |   X    | Sep., 1994 |
Santa Clara            |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Low price. Inefficient & slow. Quick and professional 
                       |according to another. Rude. Unreliable.
------------------------------------------------------------------------------
Kona-Kai International |      |      |        |            |
Discount Travel,       |      |      |        |            |
(Padminee Marathe)     +------------------------------------------------------
7817 Herschel Ave.,    |Email: ak@pcsi.com. Fluent in many languages.
Suite 201,             |
La Jolla CA 92037.     |
619-454-3066           |
619-454-3464 (fax)     |
------------------------------------------------------------------------------
Kona Kai Travels       |  1   |      |        | Jan., '95  |
San Diego              |      |
Chuck Bhasin           +------------------------------------------------------
                       |Courteous, reliable.
------------------------------------------------------------------------------
Maazda Travels         |  4   |  3   |   N    | June, 1995 |
310-273-9100           |      |      |        |            |
Beverly Hills, CA      +------+------+--------+------------+------------------
                       |Courteous, efficient. Low price. Helpful in a case of
San Francisco:         |a missed connection. Sent tickets by federal express
415 398 7777 (Vinitha) |($7.00 charge) when faxed a copy of the cheque. Not
                       |reliable. Claimed to have bought tix when he hadn't.
 		       |The SFO branch seems to be reliable.
------------------------------------------------------------------------------
Mascot Travels         |  1   |      |        | Oct. 1994  |
310-839-9422           |      |      |        |            |
Kalyani Mahadevan Iyer +------+------+--------+------------+------------------
------------------------------------------------------------------------------
Netto Travels		| 1   |      |        | Aug., 1995 |
Orange, CA		|     |
714-633-3686		+-----------------------------------------------------
 			|Good service and prices.
------------------------------------------------------------------------------
Onkar Travels          |  1   |  1   |        | Sep., 1994 |
San Francisco          |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Rude. Lied about ticket being ready. Helpful, no
                       |complaints. Customer had to resort to collection agency
 		       |to collect money in one case.
------------------------------------------------------------------------------
Om Travels             |  14  |  1   |   X    | Feb., 1996 |
Mr. Kishan             | [2]  |      |        |            |
Santa Clara            +------+------+--------+------------+------------------
Mr. Vasi (Sunnyvale?)  |If he is doubtful, says so clearly. Sent faxes to India
408-988-2090           |of university students. Hunts for the cheapest deal.
Fax: 408-988-2326      |Calls back. Prompt. Courteous. Honest and helpful. Need
4041 Davis St.         |to keep on top and check things out for yourself.
Santa Clara, Ca 95054  |Bad experience - goofed up various ticketing details.
------------------------------------------------------------------------------
Parus Travel and Tour  |  28  |  5   |   X    | Feb., 1996 |
Los Angeles            | [1]  |      |        |            |
                       +------+------+--------+------------+------------------
818-703-6060           |Quick. No problems. Polite, courteous. Suggest ways to
818-703-6633 (FAX)     |beat the complexities of regulations regarding
Irene, Geeta,          |stopovers, minimum stay, etc. Helpful with changes
Sulochana (Su)         |in travel plan. Efficient. Kept the quoted low price
                       |even after the airlines raised it becuase of oil
		       |prices. Some time in the past, he received a lot of 
		       |negative publicity on the net. Dragged feet on ticket
 		       |issue.
------------------------------------------------------------------------------
Punjab Travels		|  1  |      |        | Dec., 1995 |
(408)441-7570		|    
(415)941-2763		+-----------------------------------------------------
Mr. Prem		|Sincere.
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Roy Travels            |  5   |  1   |   X    | Dec, 1995  |
San Jose               | [1]  |      |        |            |
408-578-3598           +------+------+--------+------------+------------------
408-365-9809           |Prompt, courteous, competitive price. Helpful with
Milli                  |emergency ticketing and when ticket was lost. He tends
 		       |to do some last minute work, so be careful. Slightly
 		       |unreliable.
------------------------------------------------------------------------------
Royal Air Travel       |  4   |  2   |        | Sep., 1995 | 
3810 Wilshire Blvd.,   |      |      |        |            |
Suite 1204, Los Angeles+------+------+--------+------------+------------------
CA 90010.              |Helpful, courteous, reliable. However, apparently,
(800)-380-3330.        |sold STOLEN tickets for Delta. Apparently blacklisted
Contact: P.N. Divakaran|by the airline as a result. Be careful.
------------------------------------------------------------------------------
Sai Travels (1)        |  3   |  5   |   X/Y  | May, 1995  |
Freemont, CA           |      |      |        |            |
415-790-3434           +------+------+--------+------------+------------------
510-657-1724??         |Reliable, courteous. Had to send in partial payment
                       |($400) after which they confirmed ticket and promptly
                       |mailed it. Put on hold for 8 minutes, took down info,
                       |but never called back. Quite unprofessional. Quoted
                       |wrong fare - again. Put on hold for long times. Rude.
------------------------------------------------------------------------------
Sai Travels (2)        |  3   |  2   |        | May, 1991  |
Newark, CA             |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Not rude. Near-perfect service once.
                       |Raised prices once. Last minute rush.
------------------------------------------------------------------------------
Sai Travels (3)        |  0   |  5   |        | August, '94|
San Jose               |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Rude. Asked for payment 2 months in advance, and did
                       |not send tickets for a month. Needed to pick up the
                       |tickets in person. Long phone hold time. Appalling
                       |service. Will not make reservations w'out prepayment.
------------------------------------------------------------------------------
Shoppers Travel        |  1   |      |        | Dec. 1994  |
870 Market St Ste 409  |      |
San Francisco CA 94102 +------------------------------------------------------
415 291 0999           |
415 291 9313 FAX       |
------------------------------------------------------------------------------
Skybird Travel & Tours |  0   |  1   |        | Oct, 1991  |
Freemont               |      |      |        |            |
510-792-0666           +------+------+--------+------------+------------------
                       |Did not keep track of customer file, and asked for
                       |info from scratch three different times when customer
                       |called. Did not return call.
------------------------------------------------------------------------------
Skypak Tours and Travels: see Valley Skypak.
------------------------------------------------------------------------------
Sunnyvale Travel       |  7   |  0   |   X    | Jan., 1995 |
Mahesh Suri, Ferry     | [1]  |      |        |            |
408-245-5090           +------+------+--------+------------+------------------
                       |No problems. Competitive rates. Polite and efficient.
------------------------------------------------------------------------------
Trips & Travels        |  4   |  1   |   X    | Oct., 1994 |
Santa Clara            |      |      |        |            |
408-982-9400           +------------------------------------------------------
Raj                    |Reliable. Honest. Unreliable and dishonest in one case.
                       |Polite. Merged with Sai Travels. Cancelled the ticket
 		       |after selling it!
------------------------------------------------------------------------------
United Tours & Travel  |  7   |  1   |   X    | Jan., 1995 |
Najib, Ruksana         |      |      |        |            |
Newark, CA             +------+------+--------+------------+------------------
510-794-8890           |Polite, returns calls, no problems with reservations.
		       |Competitive rates. Prompt. Helpful in emergency.
		       |Screwed up hotel reservations and arrogant once.
------------------------------------------------------------------------------
Upul's Travel Service  |  2   |  1   |    X   | Oct., 1995  |
Los Angeles            |      |      |        |             |
818-918-9770           +------------------------------------------------------
213-686-1616           |Doesn't make promises he can't keep.  Explains things 
upul@delphi.com	       |clearly. Mixed up flight timings once.
------------------------------------------------------------------------------
Valley Skypak          |      |  2   |        | Dec., 1994  |
Conoga Park            |      |      |        |             |
Shahid/Paresh          +------------------------------------------------------
                       |Rude, unreliable. Dishonest. Being tried in small
 		       |claims court. Also runs Skypak Tours and Travels?
------------------------------------------------------------------------------
Vani Travels           |  2   |      |        | June, 1995  |
Bhupinder Sawhney      |      |      |        |             |
818-776-1766           +------------------------------------------------------
 		       |Returns calls. Honest. Prompt.
------------------------------------------------------------------------------
World Enterprise	|  1  |  1   |   X    | Nov., 1995  |
831, West Rincon Ave,	|     |    
Cambell			+-----------------------------------------------------
CA-95008		|Professional, prompt, courteous, very helpful. Raised
408-378-4880		|prices at the last minute. Threatened to sue if did
 			|not buy tix from her. Misled about confirmation.
------------------------------------------------------------------------------
Zenith Travel Agency   |  1   |      |        | Sep., 1994  |
11428 E. Artesia Blvd  |      |      |        |             |
Artesia, CA  90701     +------------------------------------------------------
Contact: Ritu          |
(800) 563-2731,        |
(310) 402-1710 (ph+fax)|
------------------------------------------------------------------------------

COLORADO:
------------------------------------------------------------------------------
Accel Travel           |  1   |      |   Y    | Sep., 1995 |
Usha Murali            |      |      |        |            |
303-377-1122           +------------------------------------------------------
 		       |Courteous, efficient, prompt.
------------------------------------------------------------------------------
ETS inc.               |  3   |      |  X/Y   | Dec., 1994 |
Abban M. Elias         |      |      |        |            |
1-800-303-5427         +------------------------------------------------------
Denver                 |Good fares on Delta. Prompt. Efficient.
------------------------------------------------------------------------------

CONNECTICUT: 
------------------------------------------------------------------------------
East-West Travels,     |  1   |      |   X    | May., 1993 |
Manchester, CT 06040   |      |
Contact: Ram 	       +------------------------------------------------------
203-649-3986 	       |Reliable and trustworthy.
Fax: 203-645-8022      |
------------------------------------------------------------------------------
Global Travels      	|  2   |  0   |        | Dec., 1995 |
203-969-7118           	|      |      |        |            |
udtp82a@prodigy.com    	+------+------+--------+------------+------------------
Mrs. S. Bazaj 		|Professional. Has email. Seems good for Royal
Samford, Conn.		|Jordanian.
------------------------------------------------------------------------------
Universal Travels      |  7   |  1   |   Y/R  | July, 1992 |
Connecticut            |      |      |        |            |
800-922-3267           +------+------+--------+------------+------------------
203-562-4557           |Reliable. May not be the cheapest. Efficient. Good
Mr. Lokesh             |deals on Sabena Belgian Airlines. Got confirmed seats
                       |on Air India on the day of travel with less than
                       |5 hours to catch flight. Polite. IA connection info.
                       |Gives refund only with great difficulty.
------------------------------------------------------------------------------

MICHIGAN:
------------------------------------------------------------------------------
Executive Travels	|  1  |      |   R    | July, 1995 |
Vyjayanthi Subramanian  |     |
Sterling Heights,	+-----------------------------------------------------
Michigan		|Friendly, helpful.
810-795-4384		|
------------------------------------------------------------------------------
Delta Travels		|     |  1   |        | Dec., 1995 |
(Sameer)		|     |      |
13039 Michigan Ave.,	+-----------------------------------------------------
Dearborn, MI 48126	|Increased price of ticket at the last minute.
Ph:   313 581 1230	|Could not get youth fare on Indian domestic flights.
Fax   313 581 9941	|
------------------------------------------------------------------------------
Geetha Pradeep         |  48  |  8   |  Y/X   | Oct., 1995 |
Troy, Michigan         |      |      |        |            |
810-689-5201           +------+------+--------+------------+------------------
(Gita Travels)         |Reliable. Works best if contacted well in advance.
                       |Helpful and prompt.
                       |Has 9:30PM to 11:30PM office hours on Tue, Wed and Thu.
                       |In one case raised prices, and mailed tickets at the
                       |last moment. Seat not booked properly in one case.
                       |In one case, had to call often, and stay on the line
                       |(long distance) while she attended another client.
                       |Issued a wrong ticket for connecting flight, and did
                       |not respond well to correct the mistake.
                       |Puts you on hold for unreasonably long time. Rude.
                       |Just too busy to provide a quality service. Quoted
                       |false higher figure for penalty to change ticket.
                       |Great in emergencies. Seems to be too busy sometimes.
-----------------------------------------------------------------------------
Jaya Travels           |  3   |  1   |   X    | Nov., 1994 |
Vyjaynthi, Jaya        |      |      |        |            | 
Southfield, MI         +-----------------------------------------------------
(810)-559-5292         |Dependable. But need to keep at top. Unreliable in
                       |one case. Excellent service in another.
-----------------------------------------------------------------------------
Rani Travels           |  3   |      |        | March 1995 |
Detroit                |      |
810-557-5300           +-----------------------------------------------------
Tripti, Mrs. Rose      |Prompt, helpful and courteous.
-----------------------------------------------------------------------------
Trans America Travel & |  1   |      |   X    | Mar., 1994 |
Tours (Mgr:Fayyaz Khan)|      |      |        |            |
18711 10 Mile Rd.,     +-----------------------------------------------------
Suite 201              |Honest, straight-forward. Courteous, efficient.
Southfield, MI 48075
(810)569-6869
(810)569-7356 (fax)
-----------------------------------------------------------------------------
Travel Network         |  11  |  1   |   X    | Dec., 1996 |
Tina, Geeta Divecha    | [2]  |      |        |            |
800-634-8747           +------+------+--------+------------+------------------
Troy, Michigan         |Courteous, efficient. Called back immediately to admit
810-649-2900           |that she had mistakenly quoted lower price. Very tardy
Fax: 810 649 2948      |in providing refund in few cases. Too much trouble in
                       |if that happens. Very helpful otherwise. Planned a
 		       |tour of India extremely well.
------------------------------------------------------------------------------
Tri State Travel	|  1  |      |  X/Y   | Feb., 1996 |
Mr. Abul Meghani/Farah	| [1]
24115 Orchard Lake Rd.	+-----------------------------------------------------
Farmington, MI  48336	|Courteous, good prices.
(810) 442 7200		|
(810) 442 7204 (fax)	|
------------------------------------------------------------------------------
United Travels         |  7   |  2   |   N    | Dec.,1995  |
Dearborn, MI           |      | [1]  |        |            |
800-521-4684/4685      +------+------+--------+------------+------------------
810-565-3736           |Mr. Ganesan was courteous. Reasonable price for one-way
Imtiaz Quereshi        |ticket from Delhi to Houston. Called back too.
Mr. Ganesan            |Mr. Ganesan misinformed about reservations and then
                       |did not issue tickets. Refused to send invoice for
                       |payment. Did not help in confirming return journey
                       |despite sufficient advance notice. Rude.
                       |Mr. Quereshi was courteous, cooperative. Competitive
                       |deal to Karachi.
------------------------------------------------------------------------------

FLORIDA:
------------------------------------------------------------------------------
Asfar Travels          |  1   |  0   |        |            |
Rashida Lokhandawala   |      |      |        |            |
Tampa, Florida         +------+------+--------+------------+------------------
813-626-5522 (old)     |Good deal. No problems.
------------------------------------------------------------------------------
Bharat Travels         |  2   |      |        | Nov., 1994 |
800-793-0391           |      |      |        |            |
Contact: Faryal Kara,  +------------------------------------------------------
Mrs. Gumutha           |Prompt. Very reliable. Returns calls promptly. Gets
Miami, FL              |tickets at short notice. Are the GSAs for Sahara India
                       |Airlines too.
------------------------------------------------------------------------------
Dollarwise Travels     |  2   |  0   |   X    | June, 1995 |
Bharat Patel           | [1]  |      |        |            |
Miami, Florida         +------+------+--------+------------+------------------
Khaled Quaraishi       |Helpful, reliable.
800-343-0071           |
------------------------------------------------------------------------------
Dollarwise Travel III  |
1901 W. Cypress Creek  |
Road,                  +------------------------------------------------------
Fort Lauderdale Florida|
(305)772-5025          |
Mr. Mustafa            |
------------------------------------------------------------------------------
Offshore Travels	|     |  1   |        | May 1995   |
Tarpon Springs, Fl	|     |      |
			+-----+------+--------+------------+------------------
 			|Sold unconfirmed unauthorized tix. Did not refund
 			|money.
------------------------------------------------------------------------------
Orient Express Travel  |  4   |  1   |   X    | April, 1990|
Rashid Rafi            |      |      |        |            |
Tampa, Florida         +------+------+--------+------------+------------------
800-BUY-TRVL           |Helpful, particular. Responsive, polite. Offered a
                       |very competitive price on Air France.
                       |Did not refund $25 deposit.
------------------------------------------------------------------------------
Travel Network		|  3  |      |        | Jan. 1996  |
Ravi Patel		| [1] |
Winter Springs, Fl	+-----+------+--------+------------+------------------
407-699-2100		|Courteous. Reliable.
------------------------------------------------------------------------------

GEORGIA:
------------------------------------------------------------------------------
AC Travels,		|  1  |      |        | Jan., 1996 |
Smyrna			|    
------------------------------------------------------------------------------
Alpha Travels?
------------------------------------------------------------------------------
Amigo Travels 	       |  2   |      |        | Aug., 1995 |
Atlanta 	       |      |
Ph/Fax: (770)-475-9488 +------------------------------------------------------
 		       |Efficient, courteous. Good Lufthansa fares. Prompt.
Uma Narayan	       |
------------------------------------------------------------------------------
Atlanta International  |  1   |  0   |        | March 1994 |
Travel                 |      |      |        |            |
Kurian                 +------------------------------------------------------
(770)-449-7272         |Extremely reliable, comparable rates. Good service.
------------------------------------------------------------------------------
Everest Travels        |  4   |  2   |        | July, 1994 |
Raaji                  |      |      |        |            |
Atlanta                +------+------+--------+------------+------------------
404-231-5222 (old)     |Reliable, reasonable rates. Bad about giving refunds
404-414-4555           |for cancelled flights in one case, good in another.
------------------------------------------------------------------------------
M. J. Travels          |  5   |  0   |   N    | May, 1994  |
Atlanta, GA            |      |      |        |            |
404-292-3729           +------+------+--------+------------+------------------
Mr. Mohsin             |Courteous, particular, fair price. Mohsin Bharmal at
                       |this agency suggested a cheaper travel by BA instead
                       |of PanAm.
------------------------------------------------------------------------------
Royal Travels		|  6  |      |        | Dec. 1995  |
Atlanta Ga		|     |
Ramanie Joseph		+-----+------+--------+------------+------------------
(404) 492-9010 		|Superb service. Returns calls. Very efficient.
Fax: (404) 492-0210	|
------------------------------------------------------------------------------
Safeway Travels        |  0   |  3   |        | Dec., 1995 |
Atlanta                |      |      |        |            |
Meena                  +------------------------------------------------------
                       |Incompetent. Made a mistake in the ticket and ripped
                       |it up a day before travel, assuming no responsibility.
                       |Very unreliable. Dishonest.
------------------------------------------------------------------------------
Spalding Travels       |  6   |      |   R    | July, 1995 |
Prabha                 |      |
(404)-441-1164         +------------------------------------------------------
Atlanta                |Efficient, polite, courteous.
------------------------------------------------------------------------------

ILLINOIS:
------------------------------------------------------------------------------
AAA Travel Inc.        |  0   |  2   |        | Oct., 95   |
Sunita Lall            |      |      |        |            |
28 E. Jackson Blvd.,   +------------------------------------------------------
#705, Chicago 60604.   |Asked for "good-faith" cheque for $100. Did not give
312-427-9000           |tickets despite reminders. Money not yet returned.Rude.
 		       |Lies about ticket confirmation.
------------------------------------------------------------------------------
AK Travels             |  1   |  2   |        | Dec., 1995 |
Aliya/Khalid           |      |      |        |            |
Chicago                +------+------+--------+------------+------------------
312-274-3960.          |Very difficult to deal with. Won't quote fares etc.
2800 W. Peterson Ave.  |Took money when ticket was not confirmed. Problems
 		       |with returning money. Lied about cashing cheque.
------------------------------------------------------------------------------
Air Tours 	       |  1   |      |  Y/X   |    1995    |
2609 W. Devon Ave.     |      |
Chicago, Il 60659      +------+------+--------+------------+------------------
312-764-4544	       |Prompt. Good prices. Honest.
BaDi	       	       |
------------------------------------------------------------------------------
Amit Travels		|  1  |      |   N    | July 1995  |
Chicago			|     |
312-761-6200		+-----------------------------------------------------
Ashok			|Polite, Competitive rates, Honest, Good service.
------------------------------------------------------------------------------
BestWay Travels and    |  0   |  1   |        | Dec, 1991  |
Tours                  |      |      |        |            |
Karamat Sheikh         +------+------+--------+------------+------------------
800-468-4940           |Started out courteous with good deals but later backed
312-465-4949           |out. Bookings were wait listed, but cashed cheque
                       |immediately. Refunded $50 less for cancellation of
                       |the wait listed tickets after some struggle.
------------------------------------------------------------------------------
Compare Travel Inc.	|     |      |        |            |
5 north Wabash Ave.,	|     |
Suite 818 		+-----------------------------------------------------
Chicago IL 60602.	|"15 yrs in operation. Whole saler for 23 airlines.
312 853 1144		|Member of IATA, ARC, ASFA, ITA, etc."
Fax 312 853 2446	|
Email:compare@ais.net	|
------------------------------------------------------------------------------
Devon Travels          |  2   |  0   |   N    | April, 1994|
(312)-973-0600         |      |      |        |            |
                       +------------------------------------------------------
                       |Efficient. Tickets sent by UPS. Reliable.
------------------------------------------------------------------------------
Far East Travels & Tour|  0   |  1   |        | Jan, 1992  |
Chicago                |      |      |        |            |
Contact: Sam George    +------------------------------------------------------
                       |Lied about reservations.  Insised that money be sent
		       |3 months in advance.  Got rude after he got the money.
		       |Repeatedly said everything was confirmed when nothing
		       |was.
------------------------------------------------------------------------------
Fly World Travels      |  8   |  2   |   Y    | June, 1995 |
Suzanna                |      |      |        |            |
Jaffar Abbas           +------+------+--------+------------+------------------
Chicago                |Cheapest deal for India to U.S. travel. Sent tickets
800-628-3222           |to party in India at no charge. Prompt. Reliable.
312-728-9495           |Lied about confirmation of tickets, never called
                       |back, rude. Very courteous lately. 
------------------------------------------------------------------------------
Future Travels         |  34  |  0   |  Y/X/R | Jan., 1996  |
 	 	       |      |      |        |             |
Chicago.               +------+------+--------+------------+------------------
312-663-5999           |Good Service.Reliable;once sent tickets before payment.
Jagan Reddy            |Also informed about transit visa requirements for
Suraj, RK              |Canada. Book on routes through Europe so as to cause
Email: futtrvl@aol.com |minimal waiting at the airports. Courteous. Good rates.
      		       |Also offered to get visas from Chicago for small fee.
------------------------------------------------------------------------------
Imperial Travels and	|  1  |      |   X    | Aug., 1995 |
Tour, Inc.,		|     |
2536 W. Perterson Ave,	+-----------------------------------------------------
Chicago, IL 60659	|Prompt, efficient. Competitive rates.
312-338 8000		|
Fax 312-338-9300	|
Mathew, Shibu		|
------------------------------------------------------------------------------
Intra World Travels &  |  4   |      |  Y/X   | Apr., 1995 |
Tours, Inc.  	       |      |
524 David St.,	       +------------------------------------------------------
Evanston, IL 60201     |Reliable. Professional.
Phone: 708-491-6930    |
Fax:   708-491-0923    |
Mr. D./A. Gidwani      |
800-626-6963	       |
------------------------------------------------------------------------------
Pioneer Travels		|  2  |      |        | Aug. 1995  |
2600 W. Peterson Ave.   |     |
Suite#208 Chicago,IL60659+----------------------------------------------------
Jai Kalayil		|Honest, efficient. Courteous.
312-338-8700(Office)	|
312-761-9765(Wknd & eve)|
Fax:312-338-8708	|
------------------------------------------------------------------------------
Kwality Travels &      |  0   |  1   |        | Dec.. '90  |  
Tours Inc.,            |      |      |        |            |
2536 W. Peteson Ave.   +------------------------------------------------------
Chicago, IL 60659.     |Very unreliable. Gave status as confirmed when it
                       |it wasn't.
------------------------------------------------------------------------------
Mona Travels           |  6   |  1   |        | Jan., 1995 |
Mrs. Kalpana Mukherjee |      |      |        |            |
Chicago, IL            +------+------+--------+------------+------------------
312-427-6800           |Helpful and prompt. Courteous. Professional. Lied about
                       |confirmation. Changed airline after getting money.
------------------------------------------------------------------------------
Parco Travels		|  1  |      |        | Dec., 1995 |
Chicago			|     |
312-274-9490/-3255	+-----------------------------------------------------
Fax: 312-381-2380	|Very helpful.
Deepak			|
------------------------------------------------------------------------------
Puja Travel, Sam       |  9   |  2   |        | Nov., 1995 |
Chicago                |      |      |        |            |
708-241-4700           +------+------+--------+------------+------------------
(fax)708-241-4772      |Nice. Sent tickets within 3-4 days after payment.
Contact: Anju          |Helpful in getting tickets with a short notice.
                       |Courteous, willing to discuss alternative routes. Rude
                       |in one case. Very unhelpful in another. Confirm tickets
 		       |before sending money.
------------------------------------------------------------------------------
Rama World Travels     |  4   |  5   |   X    |  Sep 1994  |
Chicago                |      |      |        |            |
800-TEL-RAMA           +------+------+--------+------------+------------------
Ms. Shyama Kapur       |Reliable. Prompt. Courteous. Competitive rates. Have
                       |been around for many years. Lately not prompt. Delayed
                       |mailing tickets but said on phone that tickets were
                       |mailed. Very rude. Took full amount when paying by
                       |credit card. Very unreliable, inefficient.
------------------------------------------------------------------------------
Royal Travels          |  3   |  0   |        | Aug., 1995 |
Jose Korattiyal        |      |      |        |            |
Chicago, IL            +------+------+--------+------------+------------------
312-509-9600           |Prompt, reliable, good deal.
                       |
------------------------------------------------------------------------------
Safeway Travels        |  0   |  6   |        | Aug, 1989  |
Chicago                |      |      |        |            |
800-458-9880           +------+------+--------+------------+------------------
                       |Don't even think of getting tickets from safeway. Rude,
                       |asked for payment 2 months in advance, raised prices.
                       |Returned only $2800 out of $2900 two days before the
                       |flight, bogus bookings. Similar experience even when
                       |bookings were done early (4 months in advance).
                       |Had to approach Better Business Bureau to get refund.
------------------------------------------------------------------------------
Samrat Tours & Travels |  1   |  1   |  Y/X   | Dec., 1995 |
(312)-262-5394         |      |      |        |            |
(312)-262-5395         +------------------------------------------------------
                       |Courteous. Returns calls. In one case: rude, lied
 		       |about tickets. Took money and did not issue tix.
------------------------------------------------------------------------------
Sana Travel & Tours	|  1  |      |   Y    | Nov., 1995 |
2525 W. Peterson Ave	|     |
Suite 107-08		+-----------------------------------------------------
Chicago, IL 60656	|Good prices, got tickets when others could not. Good
312 769-3600		|for Emirates and Royal Jordanian.
Fax: 312 769-1307	|
Contact: Ali		|
------------------------------------------------------------------------------
Shama Travels          |  4   |  1   |        |  1994      |
                       |      |
Chicago                +------+------+--------+------------+------------------
		       |Pretty efficient. Good BA deals.
                       |Reliable. Sends written confirmation of travel plan
                       |before asking for payment. Misquoted price causing
                       |last minute purchase at a $150 premium.
------------------------------------------------------------------------------
St. Charles Travel     |  1   |  1   |        | March, 1991|
Hamid Kazi             |      |      |        |            |
Chicago                +------+------+--------+------------+------------------
312-263-6726           |Hamid Kazi also operates under Travel Corner. Refused
312-327-1920           |to book without payment, and then did not refund when
                       |booking was cancelled.
------------------------------------------------------------------------------
Trade Wings, Raj       |  0   |  2   |        | May, 1991  |
Chicago                |      |      |        |            |
312-764-2300           +------+------+--------+------------+------------------
                       |Did not send confirmation and did not charge the fare
                       |after finalizing the deal. Raj is particularly lazy
                       |and inconsiderate. They tell you that a seat is
                       |confirmed, when actually it is wait-listed.
------------------------------------------------------------------------------
Travel Center          |  2   |  1   |        | May, 1993  |
                       |      |      |        |            |
Naren Soni, Deepti Soni+------+------+--------+------------+------------------
Chicago                |Courteous, helpful. Prices slightly higher. Lied about
                       |booking status. Rude, unco-operative. Deepti was very
 		       |helpful.
------------------------------------------------------------------------------
Travel Corner Inc.     |  0   |  2   |   Y    |  1994      |
Hamid Kazi             |      |      |        |            |
Chicago                +------+------+--------+------------+------------------
312-263-6725           |Hamid Kazi also operates under St. Charles Travel.
312-327-1920           |Refused to book without payment, and then did not
                       |refund when the booking was canceled.
------------------------------------------------------------------------------
Travel Masters         |  1   |  0   |        |  1994      |
Magi Ebenezer          |      |      |        |            |
(708) 598-2959         +------+------+--------+------------+------------------
10030 S. Walnut Terr. #203,|Prompt, helpful, handles rush orders well.
Palos Hills, IL 60465  |
------------------------------------------------------------------------------


IOWA:
------------------------------------------------------------------------------
Globe Travels          |  3   |  1   |   X    | Dec. 1995  |
200 First Avenue, NE   |      |    
Cedar Rapids, Io  52401+------------------------------------------------------
319-366-1411 	       |Courteous. Have office in India (Madras?) as well.
Fax: 319-362-8767      |Reliable. Forced Gulf Air tickets on someone even
Vanitha/Herman         |though the person specifically did not want them. Lied
 		       |about booking on other airlines.
------------------------------------------------------------------------------


LOUISIANA:
------------------------------------------------------------------------------
A-1 Travels            |  2   |  0   |   Y    | Oct., 1992  |
Neel Banerjee          |      |      |        |             |
Bengal Imports         +------+------+--------+------------+------------------
504-769-1626           |Reliable, efficient & reasonable price. Courteous,
                       |helpful. Has good rates for Gulf Air/American.
------------------------------------------------------------------------------
Express Travels        |  2   |  0   |        | Nov., 1994 |
Ashok Patel            |      |
New Orleans, LA        +------------------------------------------------------
(504) 524-2424         |Helpful, good prices, reliable. Helps with visa paper-
Fax: (504) 524-2442    |work.
------------------------------------------------------------------------------



MARYLAND:
------------------------------------------------------------------------------
A.P. Travels           |  4   |  3   |   Y    | Dec., 95   | 
Langley Park, Maryland |      |      |        |            |
301-431-1120           +------+------+--------+------------+------------------
James/George           |without customer authorization. When asked to release
                       |ticketing back to airlines, canceled reservations.
 		       |Did not inform about price increase till it was too
 		       |late. Very unreliable. Overcharged, and gave lot of
		       |trouble when asked to return money. Rude.
------------------------------------------------------------------------------
Ace Travels            |      |  1   |        | Oct., 1993 |
(formerly Van Ness Tr.)|      |      |        |            |
Mrs.&Mr. Rajabally     +------------------------------------------------------
                       |Unreliable. Lied about getting ticket status changed.
------------------------------------------------------------------------------
Avani Travels		|  1  |      |   N    | Dec., 1995 |
Ms. Avani		|     |
1620 Elton Rd Suite #203+-----------------------------------------------------
Silver Spring MD 20903	|Professional. Prob. KLM consolidator.
Voice: 301-431-4990	|
Fax: 301-431-2494	|
------------------------------------------------------------------------------
P.N./Greenbelt Travels |      |      |        |            |
301-452-3256           |      |
 		       +------------------------------------------------------
------------------------------------------------------------------------------
Transcom Consultants   |  3   |      |        | Feb., 1996 |
Contact: Mr. R. Kannan | [1]  |
733 Sligo Ave, # 209   +------------------------------------------------------
Silver Spring, MD 20910|Friendly, courteous, helpful. Trustworthy. Prompt.
Tel/Fax: 301-589-7542  |
------------------------------------------------------------------------------

MASSACHUSSETTS:
------------------------------------------------------------------------------
Always Travel          |  1   |  0   |        |            |
Waltham, MA            |      |      |        |            |
617-235-3999           +------+------+--------+------------+------------------
Fax: 617-893-3654      |Reasonable price, very good service, explained options
                       |(apex, 14-day excursion etc.), trustworthy
------------------------------------------------------------------------------
The Neogy Travel Co.   |
(508)820-0399 	       |
email: chitro.neogy@fmr.com
72163.3025@compuserve.com
------------------------------------------------------------------------------
Express Travel         |  2   |  0   |        | May, 1992  |
Rita Gupta             |      |      |        |            |
Milford, MA            +------+------+--------+------------+------------------
508-634-8572 (old)     |Went out of her way to help in case of lost tickets in
Fax: 508-634-8596      |India. Reasonable price, trustworthy, good service.
                       |Prompt with refund.
------------------------------------------------------------------------------
Lotus Travels,         |  2   |  2   |   X    | May, 1995  |
Canton, MA             |      |      |        |            |
                       +------------------------------------------------------
                       |Had a lot of problem with postponing travel dates. Bad
                       |business hours. Efficient another time.
------------------------------------------------------------------------------
P.B. Travels           |  4   |  1   |        | Sep., 1994 |
Mr. Chand Kapoor       |      |      |        |            |
Boston, Ma             +------------------------------------------------------
617-332-1832           |Excellent prices, courteous, prompt. Raised prices
                       |from what he quoted once.
------------------------------------------------------------------------------
Paradise Travel        |  1   |      |        | Nov., 1994 |
Services, Inc,         |      |      |        |            |
125 Harvard Aveneu     +------------------------------------------------------
Allston, MA 02134      |Good prices, esp. on Tower Air. Helpful, courteous,
Tel: 617 254 1133      |prompt.
FAX: 617 254 2770      |
Contact: Anita         |
------------------------------------------------------------------------------
The Pilot Group        |  2   |  1   |   N    | May, '95   |
Contact: Manny Pasha   |      |      |        |            |
21 Cummings Park,      +------------------------------------------------------
Suite 276,             |Helpful and prompt. Decent prices. Got tickets at short
Woburn, MA 01801-6504  |notice. Unreliable in another case. Rude sometimes.
1-800-PILOT-2U         |
------------------------------------------------------------------------------
Rainbow Travel         |  1   |  0   |        | Sep., 1994 |
15 Tinhkam Ave         |      |      |        |            |
Burlington, MA 01803   +------+------+--------+------------+------------------
(617) 272-8343         |Reasonable fares. Helpful.
Nima Lele              |
------------------------------------------------------------------------------
Regency Travels,       |  8   |  0   |        | Oct., 1994 |
Hansa Shah             |      |      |        |            |
Waltham, MA            +------+------+--------+------------+------------------
617-891-8422           |Reliable, trustworthy. Somewhat rude. Helpful in last
                       |minute arrangements for emergency travel. Good prices.
                       |Not very prompt.
------------------------------------------------------------------------------
Sasta Travels          |  17  |  2   |        | Oct. 1995  |
Boston                 |      |      |        |            |
508-369-0050           +------+------+--------+------------+------------------
Contact: Mr. Narayanan |Never returned call. Took full payment for a canceled
                       |flight. Yet to return the money. Mailed tickets at
                       |the last moment. Mr. Narayanan here seemed prompt
                       |efficient, professional and helpful.  Other people in
                       |this company were not as cooperative.
------------------------------------------------------------------------------
Target Travels		|     |      |        |            |
46 Birmingham Parkway	|
Boston MA 02135		+-----------------------------------------------------
(617) 562 1300		|
Anita			|
------------------------------------------------------------------------------
Travel Arrangement     |  4   |  1   |        | March, 1990|
Boston                 |      |      |        |            |
Boston                 +------+------+--------+------------+------------------
617-862-8400           |Prompt service. Reliable. The 800-OK-INDIA number
                       |does not exist anymore. Cheap fares with Air Canada.
                       |One of the three staff persons was rude, quoted
                       |different fares at different times in 2-3 weeks.
------------------------------------------------------------------------------
Your Travels           |      |  2   |        | Jan., 1996 |
Cambridge, MA          |      |    
                       +------------------------------------------------------
                       |Defrauded a number of people. Took money and did not
 		       |give tickets. Problems with refund.
------------------------------------------------------------------------------


NEW MEXICO:
------------------------------------------------------------------------------
Travel Host 	       |  1   |      |   X    | Dec., 1994 |
Madhu Gandhi 	       |      |
(505)-296-8921 	       +------------------------------------------------------
Fax: (505)-296-3747    |
------------------------------------------------------------------------------


MINNESOTA:
------------------------------------------------------------------------------
Rama Travel 	       |  2   |      |   Y    | Nov., 1995 |
612-635-0082 	       |    
Rama Agarwal	       +------------------------------------------------------
 		       |Prompt, courteous, dependable.
------------------------------------------------------------------------------
Travel Express 		|  2  |      |        | May 1995   |
Minneapolis 		|     |
Minnesota		+-----+------+--------+------------+------------------
612-331-8822		|Prompt, courteous, dependable, helpful. Tries hard to
 			|get good routes. Calls back. Accepts personal cheques.
------------------------------------------------------------------------------
University Travels     |  2   |  1   |   X    | Jan, 1995  |
 		       |      |
Minneapolis            +------+------+--------+------------+------------------
612-339-9278           |Booked 1 instead of 3 seats. Made false promises about
(Kanwaljit Singh)      |alternate airline. Charged extra to cover his mistake.
                       |Was sued - he lost. Good experiences by others.
                       |
------------------------------------------------------------------------------

MISSOURI: 
------------------------------------------------------------------------------
AA to Z Travel		|  2   |      |        | Jan., 1996 |
Mr. Y. Deshpande	|      |
235 Jungermann Road	+-----------------------------------------------------
Suite 111, St. Peters,	|Prompt, good rates. Courteous.
MO 63376		|
1-800-562-3731		|
1-314-441-4447		|
------------------------------------------------------------------------------
Seema Travels,         |  3   |  1   |   X    | March 1995 |
Ms. Jagruthi           |      |      |        |            |
St. Louis, Missouri    +------+------+--------+------------+------------------
314-423-9990           |Competitive price. Helpful. Screwed up once.
Jagruti                |Made reservations with the wrong airline.
------------------------------------------------------------------------------

NEW YORK:
------------------------------------------------------------------------------
AMSAG Travels          |  2   |      |   X    |  Oct., 1995 |
Madison Sq., NYC.      |      |
                       +------------------------------------------------------
Akbar Khan             |Excellent service. $50 extra for credit card.
------------------------------------------------------------------------------
ATS Associates 		|     |  1   |   X    | Nov., 1995 |
393 5th ave, 5th floor	|     |      |
New York NY 10016	+-----------------------------------------------------
1-800-626-7327		|Lots of problems getting tickets once they were paid
212-889-1900		|for. Be careful.
------------------------------------------------------------------------------
Airlink Travel Ltd.   |  1    |      |        |  June 1994  |
Contact: Vijay Abbott |       |      |        |            |
Henrietta Townline    +------------------------------------------------------
Plaza,                |Reliable. Confirmed AI tickets when the airline wouldn't
3047 W. Henrietta Road|do it.
Rochester, NY 14623   |
Phone: 716-424-3050   |
FAX: 716-424-1155     |
------------------------------------------------------------------------------
Ajanta Travels         |  3   |  1   |        |  Dec. 1994 | 
126 Lexington Ave.     |      |      |        |            |
New York, NY 10016     +------------------------------------------------------
(212)-532-6900         |Very competitive prices, good service. Quite helpful.
Contact: Paresh Patel  |Unprofessional sometimes. Be cautious.
------------------------------------------------------------------------------
Amba Travels           |  2   |  1   |        | Nov., 1994 |
149 West 28th Street   |      |      |        |            |
NY, NY 10001           +------------------------------------------------------
Contact: Vandana Sheth |Very unreliable. Does not always tell the truth.
                       |Very pleasant and professional experince another time.
-----------------------------------------------------------------------------
A.P. Tours and Travels |  1   |  0   |        |            |
Sunny                  +------+------+--------+------------+------------------
New York               |No problems.
212-599-425 (old)      |
------------------------------------------------------------------------------
American Travel System |  0   |  1   |        |            |
Imran                  |      |      |        |            |
New York               +------+------+--------+------------+------------------
                       |Quoted a very low fare, but then delivered tickets
                       |very late. Also charged $200 extra to credit card.
                       |Lied and gave an invalid FedEx number.
------------------------------------------------------------------------------
American Way Travel    |  1   |  0   |   N    | Oct, 1991  |
Dinesh Kumar           |      |      |        |            |
New York               +------+------+--------+------------+------------------
212-686-1155           |Got confirmation to fly to Brasil on PanAm when other
                       |agents could not get seats. Polite, professional. Does
                       |not return calls except for the final confirmation.
------------------------------------------------------------------------------
American Wholesale Grp.|      |  1   |        | Mar., 1995 |
501 5th Ave.,          |      |      |
Suite 1114, New York,  +-----------------------------------------------------
NY 10017 	       |The owners apparently decamped with the customer's
(800)-4598327 	       |money. BBB is looking into it.
(212)-4900020 	       |
fax:(212)4900021       |
------------------------------------------------------------------------------
Anjali Travels         |      |  1   |        |   1994     |
New Rochelle           |      |      |        |            |
NY                     +------------------------------------------------------
                       |Lied about confirmations. Did not return deposit.
------------------------------------------------------------------------------
Bengal Travel Service  |  3   |  8   |  X/N   | Jan., 1996 |
Khaled Choudhary       |      |      |        |            |
New York               +------+------+--------+------------+------------------
212-807-8255 (off)     |Prompt, polite. Called on April 30 for travel on
718-805-9506 (res)     |May 12. Got tickets on May 2 by fedex.
                       |Does not call you back. Lied about getting tickets.
                       |Refused to talk with concerned party. Problems getting
                       |money back. Very unreliable and rude in one case.
 		       |There have been a spate of complaints against him. BBB
 		       |seems to be investigating him. AVOIDABLE!!
 		       |Changed itinerary without informing passenger.
------------------------------------------------------------------------------
Bharat Travels         |  2   |  3   |        | Oct., 1995 |
212-889-7511           |      |      |        |            |
Mrs. Chinmoyee Ghosh   +------------------------------------------------------
                       |Prompt. Reliable. Polite. Said ticket had been
 		       |confirmed once when it had not - twice, different
212-859-7811? 	       |customers. Sold "ticket" with no reservation.
------------------------------------------------------------------------------
Century Travels        |  3   |      |        | Aug., 1995 |
Contact: Satinder Jain |      |      |        |            |
29 west, 34th street   +------+------+--------+------------+------------------
12th floor             |Courteous & helpful. Good price on Air India. Sent
New York NY 10001      |tix by fedex.
(212)967-7066          |
------------------------------------------------------------------------------
Classy Travel and Tours|  0   |  1   |        | June, 1991 |
New York               |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Issued a ticket originally under a different name by
                       |using red ink to emulate red-carbon-copy. The agent
                       |got ticket from Hari World Travels who said that this
                       |was a mistake by a newly-hired staff since they ran
                       |out of PanAm tickets.
------------------------------------------------------------------------------
Com-for Travel of      |  8   |      |   X    | Feb., 1996 |
Manhattan, Inc., 1170, | [1]  |      |        |            |
Broadway, Suite 801.   +------------------------------------------------------
NY, NY 10001.          |Courteous. Good deals. Returns calls promptly. Very
(212) 213 1313         |prompt and reliable.
Mr. Wilson, Ms. Sujatha|
------------------------------------------------------------------------------
Complete Travels, NY   |  5   |  0   |        | June, 1991 |
Hari Darshan           |      |      |        |            |
212-563-3422 (old)     +------+------+--------+------------+------------------
                       |Reliable. Helpful with last minute changes in plans.
                       |Offered to refund without cancellation fee if visa
                       |problems prevented travel. Refunded old tickets in
                       |lieu of new ones without penalty or price hike.
------------------------------------------------------------------------------
Delightful Tours, Inc.	|  1   |      |        | Dec., 1995 |
NY			|    
 			+-----------------------------------------------------
Manzoor Ahamad		|Helpful, pleasant. Good prices. A branch of Hari World
 			|Travels.
------------------------------------------------------------------------------
Elite Travels          |  0   |  1   |        | April, 1991|
New York               |      |      |        |            |
800-ASK-ABED           +------+------+--------+------------+------------------
                       |Took $400 down payment for tickets, and did not get
                       |reservations. Then raised price by about $400.
------------------------------------------------------------------------------
Expo Tours & Travels   |  1   |      |  Y/X   | Feb., 1995 |
50 West 34th Street    |      |      |        |            |
NY, NY 10001           +------------------------------------------------------
Contact: Joseph Rajan  | Reliable. Polite and courteous. However, does not
                       | call back. Gives good price on advance booking.
------------------------------------------------------------------------------
Flylink Travels        |  1   |  0   |        | Jan., 1993 |
Mineola, NY            |      |      |        |            |
Yasmin Hassan          +------------------------------------------------------
------------------------------------------------------------------------------
Fly Rite Travels       |  1   |  1   |        | Dec., 1994
NYC                    |      |      |
212-869-6677           +------------------------------------------------------
                       |Slightly careless. Need to keep on top.
------------------------------------------------------------------------------
Four Seasons Travels   |  3   |  1   |   X    | Nov, 1991  |
Manhattan, NY          |      |      |        |            |
212-779-9622           +------+------+--------+------------+------------------
                       |Reasonable price. Efficient. Did not return calls and
                       |fax messages. Hold on long distance calls for long time
                       |Asked for $100 to make confirmed bookings. Confirmation
                       |on Air France never came through. Didn't send tickets
		       |till the last moment.
------------------------------------------------------------------------------
Futures Travels        |  7   |  0   |   Y    | Aug., 1995 |
New York               |      |      |        |            |
212-789-8500           +------+------+--------+------------+------------------
Contact: Harshad, Nayaz|OK, but never sure if the bookings are confirmed till
                       |last minute. But he manages to get them somehow always.
                       |Returned full amount for a canceled IA domestic ticket.
 		       |Rude in one case.
------------------------------------------------------------------------------
Glamor Travel          |  0   |  1   |   N    | Dec, 1987  |
Jackson Heights        +------+------+--------+------------+------------------
                       |Raised prices indirectly, return reservations not
                       |confirmed.
------------------------------------------------------------------------------
Hannah World Travel    |  3   |      |   Y    | Oct., 1994 |
(212) 481-0395         |      |      |        |            |
Ms. Gowri              +------------------------------------------------------
212-685-5117 / 689-6780|Courteous, dependable. Competitive fares. Calls back.
------------------------------------------------------------------------------
Hari World Travel      |  0   |  2   |        | July, 1987 |
Manhatten, NY          |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Sold unconfirmed tickets. Refused to refund.
                       |Got refund because it was charged to AmEx.
------------------------------------------------------------------------------
Hiba Travels           |      |  1   |   N    | Dec., 1994 |
Mr. Nadeem Haq         |      |    
                       +------------------------------------------------------
                       |Unreliable. Changed part of schedule without informing.
------------------------------------------------------------------------------
K & S Travels          |  8   |  0   |  X/R   | Dec., 1995 |
Utica                  |      |      |        |            |
315-735-2768           +------------------------------------------------------
Mrs. Kanthi Mani, Diane|Good, courteous, professional. Great in emergencies.
N. Hartford, NY        |
 		       |
		       |
------------------------------------------------------------------------------
Kaswa Travels,         |  1    |     |        | Jan., 1995 |
NY                     |       |
                       +------------------------------------------------------
 		       |Competitive prices, professional.
------------------------------------------------------------------------------
Kavita Vadera          |  1    |     |   R    | Dec., 1994 |
(718) 458-9504         |    
                       +------------------------------------------------------
                       |Call her during weekends or evenings. Low rates.
------------------------------------------------------------------------------
Landmark Travels       |  1   |  0   |   N    |   1993     |
NY                     |      |      |        |            |
212-967-6900           +------------------------------------------------------
Sandhya                |Good rates. Returns calls. Might have closed down
                       |without informing clients!!
------------------------------------------------------------------------------
M&D Travels            |  2   |  1   |        | Dec., 1995 |
NY                     |      |      |        |            |
                       +------------------------------------------------------
                       |Fair price, helpful, courteous. Absent-minded in
                       |sending tickets. However, lied about confirmation in
 		       |another case. Increased quoted fare.
------------------------------------------------------------------------------
Maharaja Travels       |  0   |  7   |        | Sep., 1994 |
New York               |      |      |        |            |
800-223-6862           +------+------+--------+------------+------------------
                       |Sent us unconfirmed tickets even after 3 month
                       |prior notice. We had to spend 3000 dollars
                       |extra to get new tickets for part of the way.
                       |Rude, arrogant, obnoxious, awful experience. Known to
                       |lie.
------------------------------------------------------------------------------
Malik Travels 		|     |  3   |        | Oct., 1995 |
NY			|     |      |
 			+-----------------------------------------------------
 			|Totally avoidable. Lies about prices, mailing. Books
 			|tickets with incorrect itinerary.
------------------------------------------------------------------------------
Nepal Travel Beureu	|  2  |      | Y/X/R  | Oct., 1995 |
15 East, 40th Street	|     |
Suite 1204		+-----------------------------------------------------
New York NY 10016	|Low prices. Helpful. Reliable. Professional.
212-532-4440
718-347-3687
Telex:  495-1058
212-689-3081 (fax)
Mr. Mahendra Jain
------------------------------------------------------------------------------
Pan Express Travel     |  0   |  1   |        |  Dec. 89   |
(212)-719-9292         |      |      |        |            |
                       +------------------------------------------------------
                       |Very unreliable. Tickets issued only after they were
                       |mailed.
------------------------------------------------------------------------------
Payless Travels        |  5   |  1   |   R    | Dec., 1995 |
212-573-8986?          |      |      |        |            |
NYC.                   +------------------------------------------------------
Contact: Eva, Natasha  |Courteous. Provide great deals on KLM. Might be
                       |affiliated to Sun-Beam Travels. Issued unconfirmed
 		       |tickets once.
------------------------------------------------------------------------------
Pubali Travel & Tours  |  1   |      |        | Jan., 1995 |
490 McDonald Ave,      |      |
Brooklyn, NY 11218     +------------------------------------------------------
718-436-3600           |Prompt, efficient.
------------------------------------------------------------------------------
Raj Travels,           |  1   |      |   X    |  1994      |
NY, NY                 |      |    
------------------------------------------------------------------------------
Save On Travel         |  0   |  1   |        |            |
New York               +------+------+--------+------------+------------------
800-???-5659           |Took $100 for reservation and then raised prices.
                       |When asked for refund, got only $75 back.
                       |
------------------------------------------------------------------------------
Sindhu Travels.        |  9   |  4   |   R    | May, 1995  |   
Sudha, Lakshmi         |      |      |        |            |
1877 Clove Road,       +------------------------------------------------------
Staten Island          |Courteous, patient, honest. Haggling OK. Prompt
NY 10304.              |refund for cancelled ticket. Rude another time. Very
718-816-7400.          |unprofessional. Lied about confirmation.
------------------------------------------------------------------------------
Sinha Travels          |  1   |  1   |        | Aug., 1995 |
Subhash Arora, Raj     |      |      |        |            |
121 Lexington Ave.,    +------------------------------------------------------
NY, NY 10016.          |Honest. Came thru in emergency. Never returns calls.
                       |Sent tickets very late only after he charged.
------------------------------------------------------------------------------
Tashkent Tours &       |  3   |  0   |  Y     | Dec., 1994 |
Travels.               |      |      |        |            |
Ph:  516 763 4669      +------+------+--------+------------+------------------
Fax: 516 763 4656      |Reliable. Helpful and extremely prompt. Faxed itinerary
Shaila Shetty          |soon as it was ready. Called moment the ticket was
 	               |confirmed. Gave good deal on Indian sectors.
------------------------------------------------------------------------------
Time Travel and Tours  |  12   |      |  Y/X   | Feb., 1996|
1265, Broadway,        |  [1]  |      |        |           |
Suite #601, NY,        +-------+------+--------+------------+------------------
NY 10001.              |Competitive fares. Calls the customer and keeps one in
Geeta Ahuja 	       |touch with the status. Helpful. Courteous. Prompt.
(212)-689-5388 (off.)  |Very reliable.
(718)-459-9330 (h)     |
------------------------------------------------------------------------------
Timetron Travels       |  1   |  0   |        | Dec, 1991  |
Mr. Abbas              |      |      |        |            |
New York               +------+------+--------+------------+------------------
212-633-6616           |Helpful, called back when necessary.
                       |
------------------------------------------------------------------------------
Travel Ease Travel     |  3   |  1   |  Y/X   | Nov., 1995 |
1-800-333-0909         |      |      |        |            |
Contact: Jane Mohandas +------------------------------------------------------
175 Buell Road,        |Helpful, very co-operative. Good prices. Rude once.
Rochester, NY 14624.   |Raised price at last minute.
------------------------------------------------------------------------------
Travel Tips            |  2   |  0   |        | Jan, 1992  |
New York, NY 10016     |      |      |        |            |
212-983-441 (old)      +------+------+--------+------------+------------------
Contact: Mr. Farooq    |Reliable. Good deal considering that the tickets were
                       |booked on a short notice (within a week).
------------------------------------------------------------------------------
Travel Tradition       |  2   |  1   |        | Feb, 1991  |
Raj                    |      |      |        |            |
New York, NY           +------+------+--------+------------+------------------
212-972-0756 (old)     |Helpful, reasonable prices. Helpful in getting seats
                       |when travel dates were changed. Lethargic, deceptive.
------------------------------------------------------------------------------
Travel Universe		| 1   |      |        | July 1995  |
104 East 40th Street,	|     |
#111, Manhattan, NY.	+-----------------------------------------------------
212-867-4303 		|Competitive rates.
------------------------------------------------------------------------------
Travel World           |  3   |  4   |        | Dec., 1995 |
International, Vivek   |      | [1]  |        |            |
914-778-2772           +------+------+--------+------------+------------------
481 St. Andrew's Road, |Reasonable price. Helpful in changing itinerary.
Walden, NY 12586.      |Helpful especially with PanAM and BA. Charges a bit
                       |more. Never called back, kept assuring he was working
                       |on customer's case, no deal.
                       |Did not refund the difference between 'official' fare
                       |charged and the discounted fare for over 7 months.
                       |BEWARE: Their tickets were not honoured by Singapore
                       |Airlines who said it was stolen/missing. Did not return
		       |money and actually asked for more. Be cautious.
		       |Sold unconfirmed tickets.
------------------------------------------------------------------------------
Travellers Choice      |  0   |  3   |        | Dec., 1994 |
NYC.                   |      |      |        |            |
212-532-4006           +------------------------------------------------------
Sunny, Victor          |Made stupid itinerary - not enough time to catch
1170 Broadway #1202    |connecting flights. Were obnoxious. Charged tix on
                       |card apparently without authorization. Dishonest. Makes
 		       |false promises.
------------------------------------------------------------------------------
Visala Travels & Tours,|      |  5   |   X    | Dec., 1995 |
141 E. 44th St.,       |      |      |        |            |
Suite 301, NY, NY10017 +------------------------------------------------------
212-986-3997           |Lied. Unreliable. Delta classified ticket as "stolen."
Vipin		       |Be cautious. Hiked prices. Lied about confirmation.
------------------------------------------------------------------------------
Web Tourism and Travel |  1   |  0   |   Y    | Feb, 1988  |
310, 5th ave., New York+------+------+--------+------------+------------------
                       |Courteous, good price. OK to change schedule
                       |
------------------------------------------------------------------------------
William Becker Travels	|  1  |      |        |  1992      |
NY, NY			|    
 			+-----------------------------------------------------
 			|Good fares and service.
------------------------------------------------------------------------------

NEW JERSEY:
------------------------------------------------------------------------------
Aviation Travels       |  18  |  1   |   N    | Jan., 1996 |
Jersey City,           | [1]  |      |        |            |
NJ.                    +------------------------------------------------------
201-659-0334.          |Good service, reasonable fare. Rude and bad service in
Contact: Anjali, Ash   |a case. Seem to have good rates for Tower, GulfAir as
		       |well as Emirates Airlines. Very nice later experiences.
------------------------------------------------------------------------------
Chinpa Travels		|  1  |      |        | May 1995   |
Mrs. Preeti Mody	|     |
So. Plainfield, NJ	+-----------------------------------------------------
(908)-754-6227		|Courteous, honest.
------------------------------------------------------------------------------
City Tours 	       |      |  0   |        | Jan., '95  |
E. Rutherford, NJ      |      |      |
                       +------------------------------------------------------
 		       |Sent tickets which airline refused to honour.
------------------------------------------------------------------------------
Dollar Travels         |  0   |  1   |        | Dec., 1988 |
New Jersey             +------+------+--------+------------+------------------
201-686-3868           |Raised price after deal was finalized. Did not inform
                       |about a canceled flight. Probably out of business now.
------------------------------------------------------------------------------
High Fly Travel        |  2   |  1   |   X    | Aug., 1995 |
1897 Woodbridge Ave    |      |      |        |            |
Suite 10, Edison, NJ   +------------------------------------------------------
908-985-5855           |Courteous, good rates, reliable. Charged extra from a
908-985-8478           |person who was in a bind. Their side of the story
908-985-0683 (fax)     |seemed to bear them out.
Syed M. Shah, Ayesha   |
-----------------------+------------------------------------------------------
Kapil Shah             |  4   |  0   |        | August, '93|
Piscataway, NJ         |      |      |        |            |
908-463-3659           +------------------------------------------------------
                       |Seems to favour Air India. Reliable.
-----------------------+------------------------------------------------------
Ms. Madhuri Kamat      |  3   |      |   N    | Dec., 1995 |
44 Geraldine Road      |      |
East Windsor NJ 08520  +------------------------------------------------------
609-443-9472           |Courteous. Good fares. Reliable.
FAX 609-490-1392       |
-----------------------+------------------------------------------------------
Mahan Travel		|  1  |      |        | Dec., 1995 |
14,Path Plaza,		|    
Jersey City,		+-----------------------------------------------------
NJ 07306		|Prompt, courteous.
Mr. Patnaik
-----------------------+------------------------------------------------------
Quick Travel           |  1   |  2   |        | June, 1995 |
Edison, NJ             |      |      |        |            |
908-283-1234           +------+------+--------+------------+------------------
                       |Problem with returning owed money. Poor service,
 		       |unreliable.
------------------------------------------------------------------------------
Riz Travels            |      |  2   |   N    |   1995     |
555, U.S. HWY 1S,      |      |      |
Suite 224,             +------------------------------------------------------
ISELIN, NJ- 08830      |Slow. Need to keep on top. Sold tickets bought using
 		       |a stolen credit card (acc. to Delta). Be VERY careful!
------------------------------------------------------------------------------
Sarko Travels          |      |  2   |        | Oct., 1994 |
Edison, NJ             |      |      |        |            |
                       +------------------------------------------------------
                       |Bad service and prices. Unreliable.
------------------------------------------------------------------------------
Travel Pro, Inc.       |  5   |  1   |        | Dec., 1996 |
NJ                     | [1]  |      |        |            |
(908)-727-4447         +------------------------------------------------------
Ashok Shivalkar        |Most professional, reliable, prompt, good at handling
                       |crisis situations. Next experience - unreliable. Cannot
                       |be trusted.
------------------------------------------------------------------------------

NORTH CAROLINA:
------------------------------------------------------------------------------
Everest Travels        |  1   |  1   |        |            |
Charlotte, NC          +------+------+--------+------------+------------------
704-532-1978           |Reliable, follows up on your request. Prompt.
                       |Helped during an emergency.
                       |
------------------------------------------------------------------------------
Horizon (Skypass) Travels| 13 |  1   |  Y/N   | Jan., 1996 |
Shilpa Gupte, Meenal   |      |      |        |            |
6809 Fairview Road     +------------------------------------------------------
Suite D,               |Prompt. Decent prices. Reliable. Helpful. Came thru
Charlotte, NC 28210    |when tickets needed urgently.
800-849-4808           |
704-362-4808           |
704-362-4810 (fax)     |
------------------------------------------------------------------------------
Trans-Meridian Travel  |  2   |      |    X   | Dec., '95  |
MacGregor Village,     |    
107 Edinburgh S., #115,+------------------------------------------------------
CARY,  NC 27511        |
Amita/Rupal Shah       |
919-460-6800/6802,     |
Fax:919-469-2345       |
------------------------------------------------------------------------------
Travel Links		|  2  |      |        | Oct., 1995 |
Raleigh              	|     |      |        |            |
919-212-0057 		+-----------------------------------------------------
Prajesh			|Courteous, professional.
------------------------------------------------------------------------------


NORTH DAKOTA:
------------------------------------------------------------------------------
Brekke Travels, Kris   |  10  |  0   |  Y/X/N | Sep., 1995 |
802, North 43rd St.,   |      |      |        |            |
Grand Forks, ND 58203  +------+------+--------+------------+------------------
800-842-7701,          |Prompt, very courteous, good deal. Returns your call.
(call after 4pm CST)   |Suggested using Amex certificates for domestic part.
701-775-5561 (off.)    |Efficient, spends time discussing travel plans and
701-780-9352 (fax)     |making suggestions. May get phone busy due to this.
------------------------------------------------------------------------------

OHIO:
------------------------------------------------------------------------------
Cambridge Group        |  2   |      |   X    | Dec., 1995 |
(Stephens Draviam)     |      |
216-397-0049           +------+------+--------+------------+------------------
Fax: 216-397-0525      |Professional. Temporary email: amitava.sen@camp.org.
2140 Lee Road, 	       |Efficient and courteous. Return calls.
Suite #209 	       |
Cleveland, Ohio 44118  |
------------------------------------------------------------------------------
Prema Govindarajulu    |  11  |  1   |   X    | March, 1994|
Cincinnatti            |      |      |        |            |
513-777-1446 (evenings)+------+------+--------+------------+------------------
                       |Trustworthy. Suggested a cheaper way by IA in India.
                       |Prompt service. Helped with one-way tickets to travel
                       |from India to the U.S. Calls back. If not sure about
                       |something, she tells you up front. Was rude.
------------------------------------------------------------------------------
Sunita Travel		|  1  |      |  Y/X   | Jan., 1996 |
Sunita Ruparel		|    
4433 CASTELTON RD WEST	+-----------------------------------------------------
COLUMBUS OH 43220	|Extremely helpful. Cheap fares. Efficient.
Phone: (614) 457-4742	|
Fax#:  (614) 459-4321	|
------------------------------------------------------------------------------
Travel Agents Internatnl|  1  |      |  X/Y   | Sep., 1995 |
Ms. Sharda Mulgaonkar	|     |
Tel : (216) 831-8050	+-----------------------------------------------------
Fax: (216) 831-1789	|Couretous, good deals. Prompt.
1-800-9-INDIA-9		|
------------------------------------------------------------------------------

OKLAHOMA:
------------------------------------------------------------------------------
Asian Travels & Tours, |  2   |      |   X   | Jan., 1995 |
Mr. George             |      |
7300 NW 23,            +------------------------------------------------------
OkC, OK                |No problems.
405 495 8687           |
1-800-520-9733
------------------------------------------------------------------------------

OREGON:
------------------------------------------------------------------------------
Omni Travels           |      |  1   |        | June, 1994 |
7120, SW Crestview Pl.,|      |      |        |            |
Beaverton, Or 97005.   +------------------------------------------------------
(503)-643-0104         |Very unreliable. Untrustworthy. Avoidable.
"Mac" Bijlani          |
------------------------------------------------------------------------------
TravelAir              |  8   |      |        | Feb., 1996 |
Mr. Sai Prasad Patange | [1]  |      |        |            |
1-800-986-5956         +------------------------------------------------------
3800 S.W. Cedar Blvd,  |Reliable, prompt, very professional. Also has an
Suite 165, Beaverton,  |email account travel@teleport.com. WWW page:
OR 97005               |http://www.teleport.com/~travel
(503)643-6781          |
(503)643-6951 Fax      |
------------------------------------------------------------------------------

PENNSYLVANIA:
------------------------------------------------------------------------------
George Mathew (g_mathew@fccc.edu): Good rates and eager to please?
------------------------------------------------------------------------------
Globe International Tr.|  3   |      |        | Jan., '95  |
Pittsburgh             |      |
(412) 341-6464         +------------------------------------------------------
 		       |Reliable, cheap, courteous, very helpful.
------------------------------------------------------------------------------
Jamuna Travels         |  3   |      |  N/X   | May 1995   |
Philadelphia           |      |      |        |            |
Jacob John             +------+------+--------+------------+------------------
Upper Darby, PA 19082  |Does the job well. Is helpful. AI, BA, Sing. Air.
(610) 352-7280	       |
(610) 352-4186 (Fax)   |
------------------------------------------------------------------------------
Jitu Parekh            |  1   |  0   |        |            |
Mechanicsburg, PA      +------+------+--------+------------+------------------
717-766-9565           |Reliable but expensive by about $25 than best deals.
                       |
------------------------------------------------------------------------------
Skylark Travels        |  1   |      |        | Feb., 1995 |
215-455-5652 	       |      |
Shehnaz Pagdiwala      +------------------------------------------------------
 		       |Helpful, courteous. Good fares.
------------------------------------------------------------------------------
Trans International    |  3   |  2   |   Y    | Sep., 1995 |
Travels (Tina)         |      |      |        |            |
Philadelphia           +------+------+--------+------------+------------------
215-222-5678           |Canceled reservations without informing. Deposit
                       |not refunded. Last minute unpleasant surprises.
                       |No problems in the latest experience.
------------------------------------------------------------------------------
World Wide Travel      |  10  |      |   N    | May, 1995  |
Prachi Seth            |      |      |        |            |
Pittsburgh             +------+------+--------+------------+------------------
412-621-0330           |Good price. Promptly corrected faulty tickets. Prompt.
 		       |Prefers to sell BA.
------------------------------------------------------------------------------

TEXAS:
------------------------------------------------------------------------------
ABC Melanie's Travels  |  2   |  1   |   X    | Nov. 1995  |
Melanie DeMello, Navin |      |      |        |            |
4514 Silverlake Drive  +------------------------------------------------------
Sugarland, Texas 77479 |Low fares. Nice and friendly. One extremely overcharged
713-565-4225           |ticket in the past.
NaveenD@aol.com        |
------------------------------------------------------------------------------
A to Z Travels         |  2   |  0   |        | April 93   |
Houston                |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Efficient. Sent ticket even before balance payment was
                       |paid. Honest. Reliable. Timely.
------------------------------------------------------------------------------
Ashneel Travel         |  3   |  2   |   X    | Dec., 1995 |
6121 Hillcroft SuiteK-1|      |      |        |            |
Houston, Texas 77081   +------------------------------------------------------
(713)-981-6166         |Efficient, overworked. Rude. Unprofessional sometimes.
Fax: (713)-981-0063    |Late in refunds. Prompt another time. Screwed up flt.
Contact: Mr. Asit Ghosh|schedules once. Sold unconfirmed ticket as conf. No
		       |personal cheuques. $20 extra for cards.
------------------------------------------------------------------------------
Astro Travel 	       |      |  2   |  Y/X   | Dec., 1995 |
Houston, Texas 	       |      |    
(713)-988-1993 	       +------------------------------------------------------
Contact: Neelu Sharma  |Parent company is probably Ashneel Travels. Made bad
 		       |connections. Be careful. Sold Indian domestic ticket
 		       |which did not materialize in India.
------------------------------------------------------------------------------
Atlantic Travels and   |  1   |  0   |   X    | Dec, 1990  |
Tours, Ashu            |      |      |        |            |
Houston                +------+------+--------+------------+------------------
713-781-7077           |Helpful, responsive to last minute changes.
------------------------------------------------------------------------------
C & C Travel           |  0   |  1   |        | Dec, 1989  |
Chaudry Fayyaz         |      |      |        |            |
Dallas, TX             +------+------+--------+------------+------------------
                       |Disorganized. Did not have confirmation for travel to
                       |Pakistan until a few hours before departure.
------------------------------------------------------------------------------
Caravan Travel Services	|  1  |      |        | Dec., 1995 |
Masud Hasan		|    
10000 Richmond Suite 110+-----------------------------------------------------
Houston, Texas 77042	|
(800) 332 1391		|
(713) 789 1391		|
------------------------------------------------------------------------------
Crown Travels          |  2   |      |  X/Y   | Nov., 1994 |
Dallas                 |      |      |        |            |
Naju                   +------------------------------------------------------
214-234-0299           |Great attitude. Excellent references. MAY BE CAPRICORN
 		       |TRAVELS NOW.
------------------------------------------------------------------------------
Capricorn Travels      |  5   |  2   |  Y/N   | Sep, 1995  |
Nancy Vaz              |      |      |        |            |
Houston                +------+------+--------+------------+------------------
713-270-5519           |Reliable and efficient. Told that seat was confirmed,
1-800-?                |but later denied saying so. Raised the price by $100.
                       |Prompt confirmation delivery of tickets with a short
                       |notice (1 week). Payment mailed after tickets received.
 		       |Rude in one case.
------------------------------------------------------------------------------
Capricorn Travels      |  2   |  1   |        |            |
Agent: Naju            |      |      |        |            |
Richardson             +------+------+--------+------------+------------------
214-234-0299           |Reliable, polite. Did raise price at the last moment
                       |but explanation was plausible.
------------------------------------------------------------------------------
Cardinal Points        |  1   |  0   |   Y    |  1993      |
Houston                |      |      |        |            |
800-938-1110           +------------------------------------------------------
Chris                  |Polite and couretous. Good deals, reliable. FedEx
                       |tickets by default. Latest - no special deals to India.
------------------------------------------------------------------------------
Comfort Travel         |  0   |  1   |        |            |
Dallas.                |      |      |        |            |
1-800-962-9881         +------------------------------------------------------
                       |Polite but inefficient. Bad prices. Takes you for
                       |a ride. Apparently Delta has blasklisted them!
------------------------------------------------------------------------------
Four Way Travels       |  2   |  0   |        | June, 1991 |
Hamid, Pankaj          |      |      |        |            |
Houston, TX            +------+------+--------+------------+------------------
713-789-4919           |Mailed tickets within 5 days of mailing cheque.
------------------------------------------------------------------------------
Hari Travels           |  0   |  1   |   N    | May, 1989  |
Houston                +------+------+--------+------------+------------------
                       |Tried to sell a waitlisted ticket. Raised prices.
                       |Refund check bounced.
                       |
------------------------------------------------------------------------------
Horizon Tours and      |  2   |  1   |   X    | Dec., 1995 |
Travel Inc.            |      |      |        |            |
K.C. Cherian/Zaheer    +------------------------------------------------------
5636 Hillcroft         |Courteous, efficient, friendly, professional. Gave a
TX 77036               |good deal on gulf+twa on day's notice. However, sold
(713) 978-7202 phone   |waitlisted tickets in another case. Be careful!
(713) 978-7211 fax     |
------------------------------------------------------------------------------
Interex Travel         |  3  |  0    |        |  Dec., 93  |
2509 San Antonio,      |     |       |        |            |
Austin, TX 78705.      +------------------------------------------------------
512-472-1960           |Friendly and helpful. Matched best fares to Europe.
------------------------------------------------------------------------------
M.I. Travels           |  2   |  1   |  Y/X   | June, 1995 |
Houston                |      |    
Mr. Mitra              +------------------------------------------------------
                       |They do take care of you, but they are not professional
                       |enough sometimes. Check tickets carefully, confirm with
                       |airline.
------------------------------------------------------------------------------
Royal Travels & Tours	|  1  |      |  Y/N   | May 1995   |
Irving. Tx		|     |
Ms. Moly Vetakatil	+-----------------------------------------------------
214-258-0103 (or 0515)	|Courteous. Prompt. Cheap but inefficient.
------------------------------------------------------------------------------
Seema Govil		|  1  |      |   Y    | June 1995 |
512-834-8162		|     |
76252.756@compuserve.com+-----------------------------------------------------
 			|Prompt, sincere. Reliable.
------------------------------------------------------------------------------
Skyline Travels		|     |  1   |        | June, 1995|
7618 Stemmons Freeway	|     |    
Suite 190 		+-----------------------------------------------------
Dallas, TX 75247	|Extremely unprofessional. Did not refund money for
214-634-7277		|unused ticket.
------------------------------------------------------------------------------
Skypass Travels        |  1   |  0   |        |            |
6700 Middle Fiskville  |      |      |        |            |
Rd., Austin TX 78752.  +------------------------------------------------------
512-467-8687           |Prompt and reliable.
------------------------------------------------------------------------------
Taj Travels            |  0   |  1   |        |            |
Joseph Rajan           |      |      |        |            |
Irving, TX             +------+------+--------+------------+------------------
214-659-9035           |Refund cheque of $300, difference between credit card
                       |payment and discounted fare, has bounced twice. Does
                       |not reply calls or letters.
                       |Used to be Raj Travels previously.
------------------------------------------------------------------------------
Trade Winds            |  0   |  1   |        |            |
Houston                |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Agent of Gulf Air. Nice until you buy ticket, but
                       |rude when requesting changes.
------------------------------------------------------------------------------
Travel King            |  2   |  2   |        |  Jan.,1995 |
Dallas                 |      |      |        |            |
                       +------+------+--------+------------+------------------
                       |Cheap fare but sloppy service. Put callers on hold for
                       |a long time. Prompt another time. Seems to promote
		       |Gulf Air. Very unprofessional.
------------------------------------------------------------------------------
Travel World           |  1  |  0    |  Y/X   |  Dec. 1992 |
Austin.                |     |       |        |            |
512-335-8252.          +------------------------------------------------------
Aparna Devi Reddy      |Friendly, sincere, reliable. Might be a little bit
                       |on the higher side.
------------------------------------------------------------------------------ 
Mr. Ujjal Seal         |  1  |  0    |  Y/X/R | July 1993  |
401 W 18th. St., #29   |     |       |        |            |
Fort Stockton, TX 79735+------------------------------------------------------
(915) 336 - 6254       |Trustworthy. Tries to match other travel agents' prices
                       |if you tell him about them. Courteous. Prompt.
------------------------------------------------------------------------------ 


TENNESSEE:
------------------------------------------------------------------------------
Travel Concepts        | 21   |  1   |  Y/X   | Dec., 95   |
Knoxville, TN          |      |      |        |            |
800-366-4124           +------+------+--------+------------+------------------
615-584-3909           |Reliable. Prompt, accurate, knowledgeable, helpful.
Contact: Yatish,       |Mailed tickets within two hours of talking. Mailed
Rebekkah, April,       |tickets by certified mail. Messed up dates once.
Nancy, Madhavi Shah    |Put OKs on tickets without really having reservations.
------------------------------------------------------------------------------

UTAH:
------------------------------------------------------------------------------
------------------------------------------------------------------------------

VIRGINIA:
------------------------------------------------------------------------------
Paragon Travel		|  1  |      |        | Dec., 1995 |
6180 Old Franconia Road	|    
Alexandria VA 22310 	+-----------------------------------------------------
(703) 922 0786		|Professional and courteous. Good tix to Islamabad.
Mr.Hussamuddin/Mr.Hamidi|
------------------------------------------------------------------------------
Sona Travels		|  2  |      |  X/Y   | Nov., 1995 |
Arlington, Va		|     |
703-528-6644		+-----------------------------------------------------
Ashu Bhalla		|Good service and prices. Courteous.
------------------------------------------------------------------------------
Traveller's Choice	|  1  |      |        | Sep., 1995 |
Mr.Bakshi		|    
7240f Boudinot Drive	+-----------------------------------------------------
Springfield, VA 22150   |Courteous, prompt.
(703)5695105		|
------------------------------------------------------------------------------
Travel Agent known only|  2   |      |        | Nov., 1994 |
by email:              |      |      |        |            |
Mr. Rumy Mohta         |
72672.2000@CompuServe.COM+----------------------------------------------------
(804)378-2081          |upto 1030pm est 7 days/week, evenings preferred for the
                       |phone. British Air: No extra charge for credit card.
 		       |Prompt, friendly, helpful. Buys Singapore Airlines
 		       |tickets from Mazda travels.
------------------------------------------------------------------------------

WASHINGTON (state):
------------------------------------------------------------------------------
Cathay Express World   |  1   |  0   |   N    | June 1991  |
Travel Inc.,           |      |      |        |            |
1402, 3rd Ave.,        +------------------------------------------------------
Seattle.               |Price is Ok, but discourteous and rude.
(206)-622-9988         |
------------------------------------------------------------------------------
New Wave Travel        |  3   |  0   |   N    | Dec., 1994 |
4719 University Way NE |      |      |        |            |
Seattle                +------+------+--------+------------+------------------
206-527-3579           |Helpful. Takes one week to send ticket after he gets
Contact: Rizwan, Fozia |payment, and tells this to you up front. Let him know
		       |you saw his name here.  He wants to know this.
------------------------------------------------------------------------------
Onkar International    |  4   |  0   |   Y    | Dec., 1995 |
Travel Service         | [1]  |      |        |            |
Seattle                +------+------+--------+------------+------------------
500, Union Street      |Good fare including Indian domestic flights.
206-292-9366           |Prompt, courteous, efficient. No accurate
Meera                  |info about visa requirements at transit stops.
------------------------------------------------------------------------------

WASHINGTON DC:
------------------------------------------------------------------------------
East West Travels	|  2  |  1   |        | Jan., 1996 |
2025, I St., Suite 503	|     |    
Washington DC 200 06 	+-----------------------------------------------------
202-833-6068/9		|Courteous, efficient, good service. Bad service
Madhu Talwar		|another time. Madhu was *extremely* helpful once.
------------------------------------------------------------------------------
MRP Travels            |  1   |  0   |   Y    |  Summer 92 |
616 18th St.,          |      |      |        |            |
Washington, DC.        +------------------------------------------------------
202-293-7090.          |Gave a very good price for B'bay-NY-DC and back.
                       |Prompt and friendly. 
------------------------------------------------------------------------------
Sun-Beam Travels       |  2    |  1   |        | Sep.,1995 |
1-800-247-6659         |       |      |        |           |
Puneet Jain	       +------------------------------------------------------
                       |Reliable.
------------------------------------------------------------------------------
World Wide Travels     |  3   |  3   |        | Jan., 1996 |
Wash., DC              |      |      |        |            |
202-659-6430           +-----------------------------------------------------
Usha, Madhu, Alka,Ijaz |Cancelled tix after they were paid for and issued.
(202)659-6430          |Returned money with great difficulty, only after
                       |threat of legal action. Other times, pocketed ticket
 		       |money. BE CAREFUL. Good prices on LuftHansa?
------------------------------------------------------------------------------
Van Ness Travels	|  1  |      |   X    | Dec., 1995 |
Asha Telang		| [1]
202-966-4000		+-----------------------------------------------------
			|Friendly, courteous. But don't recheck airline
			|schedules to keep track of changes.
------------------------------------------------------------------------------

WISCONSIN:
------------------------------------------------------------------------------
Geo Travel             |  4   |  0   |        | June, 1995 |
Milwaukee              |      |      |        |            |
414-645-0786           +------------------------------------------------------
414-358-2277 (fax)     |Helpful, prompt.  Sometimes he won't call you back
Contact: Jawaad        |for a long time.  That doesn't mean he's not working
414.238.5555           |for your ticket.  Likes to keep things straight and
                       |simple. Patient, courteous.
------------------------------------------------------------------------------

STATES UNKNOWN:
------------------------------------------------------------------------------
International Tr. Grp. |
Paul Hart 	       |
817-540-1151 (phone)   +------------------------------------------------------
817-540-1236 (fax)     |
------------------------------------------------------------------------------
Moonlight Travels      |  0   |  1   |        |            |
                       +------+------+--------+------------+------------------
                       |Raised price by $200 at the last moment.
------------------------------------------------------------------------------

CANADA:

------------------------------------------------------------------------------
Alta Travels and Tours |  1   |      |        | Dec., 1994 |
87 George Street,      |      |
Market Mall            +------------------------------------------------------
OTTAWA, Ontario,       |Very professional, courteous. Nice to deal with.
Canada, K1N 9H7        |
Tel: 613-241-8888      |
Contact: Romina        |
------------------------------------------------------------------------------
Best International	|  1  |      |   N    | Dec., 1995 |
Travels and Tours	|    
549 Parliament Street	+-----------------------------------------------------
Toronto			|Reliable. Good prices. Helpful.
Tel: 416 961 2790	|
Mr. B. Varma		|
------------------------------------------------------------------------------
C-World Travels        |  1   |      |   N    |  May 1994  |
Northgate Mall,        |      |      |        |            |
Regina, SK             +------------------------------------------------------
306-949-1235           |Polite, courteous, reliable. Helpful to students. Low
email:                 |fares.
patelv@meena.cc.uregina.ca|
------------------------------------------------------------------------------
Hari World Travels	|  1  |      |   Y    | Feb., 1996 |
Toronto			| [1]
Asha			+-----------------------------------------------------
(416)366-2000 		|Professional, efficient, helpful.
(416)366-6020 (fax)	|
------------------------------------------------------------------------------
Pacesetter (Goway) Tr.,|  1   |      |        | Mar., 1995 |
Suite 301,	       |      |
3284 Yonge St.,        +------------------------------------------------------
Toronto, Ontario       |Friendly, returns calls. Helpful.
Canada M4N 3M7 	       |
1-800-387-8827 	       |
416-322-1031 	       |
416-322-1109 (fax)     |
Contact: Prundence Spry|
------------------------------------------------------------------------------
Philomino Netto        |
Emmanuel Travel        |
Montreal               +------------------------------------------------------
514-861-5133.          |
------------------------------------------------------------------------------
Sharma Travels         |      |  2   |        |     1994   |
Ottawa                 |      |      |        |            |
                       +------------------------------------------------------
                       |Booked on an airline that suspended all flights but
                       |traveller wasn't informed. No refund. Rude.
------------------------------------------------------------------------------
Suma Travels           |  1   |  0   |   R    | Dec, 1988  |
Ottawa, Ontario        +------+------+--------+------------+------------------
                       |Decent rates. Not helpful for schedule changes.
                       |
------------------------------------------------------------------------------

EUROPE:

------------------------------------------------------------------------------
Travel Overland        |  1   |  0   |   N    | Jan 1995   |
Worthstr. 49           |      |      |        |            |
D-81667 Munich, GERMANY+------+------+--------+------------+------------------
Ph: (06)089 4481 550   |Fantastic service. Flew munich->paris->Bombay & back.
Fax (06)089 4489 652   |Air France, $750, round trip. Changed return date in
agent: Strass          |Bom at no charge. Infant fare only 10% of charged.
                       |Many want 10% of official fare.
------------------------------------------------------------------------------


Emails/posts since last time:
=============================

-----------------------------------------------------------------------------

- I travelled Austin-Kuwait-India-Austin last summer, and found the services 
of Dollarwise Travels, Florida, very professional & pleasant.

--

I got the Roy Travels number from the travel agent survey 
itself.

I also found them to be prompt, courteous and they offered
competitive price.  Very patient in explaining details.  They
accept credit-card with extra charge. This info seems to be missing
in the survey.

This experience was in Aug 1995.

--

I have two data points for your survey. We used the following two
travel agents. Both were very courteous, prompt and helpful:

1. Om Travels (Mr. Vasi), Sunnyvale, CA
2. TravelAir (Mr. Patange), Beaverton, OR

--

I bought my ticket to India recently through Adore Travel agency and they are
very helpful.  I'd appreciate if you will post the following information on
your web page.

Agent Name: Sriyal Kumarage
Agency Name: Adore Travels
Address: 1494 S. Robertson Blvd., Suite 201
Los Angeles,   CA 90035

Tel Phone: (310) 859 8740
Fax: (310) 859 8982

Good Experience:
Very friendly and helpful.  Very informative.  Returned calls.  Offers very
competitive fares.  

Bad Experience:
None
 
Credit Card:
Accepted credit card payment at no extra charge.

--

Also, I would like to give a feedback on a travel agent I dealt with
recently :
	Sai Travels in Fremont, CA.
	Experience : Bad
	Date : 2/15/95
Despite going to the office in person, I did not get a good attention.
Later, he failed to make the extra bookings I had requested for, though
he said he would.

--

Some info about a travel agent I have used on numerous 
occasions:

Mr. Abul Meghani or Farah
Tri State Travel
24115 Orchard Lake Rd.
Farmington, MI  48336
(810) 442 7200
(810) 442 7204 (fax)

Very good prices.  Always courteous.  ALWAYS returns calls.  
Accepts credit cards (occasionally surcharge, depending on 
airline).
I have bought my tickets to India from him for 3 trips, as 
well as tickets for my family.  Recommend him strongly.

--

I'd like to put in a word for Hari World Travels in Toronto, Canada (which
I believe does not figure in your survey presently). Apart from serving
Canada, they are useful for people living not far from the Canada-US border,
like the Detroit area where I live. They got me tickets the last time I 
visited India, and I've just booked tickets with them for my trip this month.
The agent I work with is Asha, very professional and efficient, and also
offers many helpful tips when needed. They get you a pretty good fare, take
credit cards without additional charge, and mail you tickets quite promptly
by courier. They stay fairly busy in general, but that hasn't hurt the quality
of service. They can be reached at 
(416)366-2000 (voice), and 
(416)366-6020 (fax).

--

We have bought tickets to India from Asha Telang at Van Ness Travels in
Wahington, DC 202-966-4000 ... most recently December, 1995. She is
friendly, courteous, and personally reliable. They take credit cards,
charge extra for it. Prices are reaonable (around $ 1,350 round trip in
mid-December on Delta or United/emirates). Weakness is that they do not
double check schedules to see if they have changed from the time they made
the reservations. IF I had not called United myself, we might have been
stuck in London on the return because the connection given in our tickets
was no longer valid.

Have also bought tickets from Traveller's choice (Mr. Bakshi) Virginia 
in the past ... no problems

--

 We would not do business with Vivek Gupta and others at Travel World
 International of Walden, New York, a subsidiary of Greaves Travels. We had
 a bad experience with them recently. We feel that we have been mistreated,
 lied to, and extorted of extra money.  They also attempted to put us in a
 very difficult situation where we would have to pay an additional $175 in
 cash at the British Airways counter at JFK. A friend of ours intervened on
 time (on the departure date) and finally, they withdrew the "not paid in
 full" wire message to BA. They did this because we were hesitant to pay the
 extra $42.  For the extra $42, we never got a receipt after repeated
 requests.  BA doesn't recognize any such extra charges.
 
 These agents also assured us of confirmation of booking all the way through
 and put a confirmation sticker on one part (Calcutta-London) of the ticket,
 but BA never recognized such confirmation until after we left USA. We had
 to redo the confirmation at the Calcutta BA office.
 
 The whole experience was very stressful and agonizing.
 
--

I had a pretty good experience dealing with the following agent/agency 
very recently (Feb 01 - Feb 25, 1996):
------------------------------------------------------------------------------
Time Travel and Tours  |  11   |      |  Y/X   | Jan., 1996|
------------------------------------------------------------------------------

Geeta is everything mentioned above and more. She got me a reservation 
(on a flight that was apparently sold out) on a fairly short notice 
using one of the lowest fares available in KLM. She was also patient 
and helpful when I wanted to reschedule my trip (post-purchase) at the 
last minute because of the snow (I ended up not doing it). She definitely 
ranks the highest among the agents I have dealt with so far in the US.

--

I just got back from india last week and I used Om Travels
(agent: Kishan) in Santa Clara for purchasing my tickets.
All my travel from San Fransciso to Bangalore on 
Singapore Airlines and Indian Airlines went without a hitch.
Kishan was nice to deal with and got me tickets to fly
into bombay and fly out of madras so as to get more time
in india rather than save a few bucks and fly in and out
of the same city. I got his reference from your list and
I would use him again.

--

NOTE: Sunnyvale Globe Travel is now just Sunnyvale Travels.
      phone: (408) 245-5090

   My friends and I have been getting tickets for the last one year.
   (latest Feb 1996)
   No problems. Competitive rates.

--

Agent : Parus Travels and Tours, Los Angeles, CA. 

Experience : Good

Comments : Helpful
           Good price
           Suggested a cheaper way to travel    


--

Re: Travel Network - Aero International, Inc. DBA, Troy, Michigan
       Agents: Girish & Geeta Divecha

My son and a friend travelled to India and Nepal for a 6 week tour the summer
of 1995. The Divecha's worked hard to not only find the least expensive
rates, but made extra effort to arrange meaningful and educational side
experiences. Using air and rail they experienced the hills of the south as
well as urban centers of Bangalore, Madras, Hyderabad. They returned to their
entry city of Bombay, then travelled inland to Nagpur and north to Delhi and
Agra along with other towns and cities and then on to Kashimir. They returned
to Bombay and finished their trip in Goa, off season but great prices and
good experience.

I have recommended this agency to Indian and American friends. All have
experienced the same high level of service that I did.

--

When I called the agents, I noticed these changes.

1.   Atlanta International Travel
     Kurian
    
The area code you mentioned 404 has been changed to 770. So the right number
should be 770-449-7272

2. This is very important.
    Shama Travels
     Chicago
   The Phone number is no longer valid. It has been assigned to someone who
is very upset about people calling him. So please take out the phone number.


--

	Thank you for maintaining the list. It again came very handy
for me. I would like to report a positive experience in favor of
Com-for Travel of Manhattan, New York. Despite the change of airline
in one leg of the journey (Feb. '96) and an effort to quitely pass the
ticket to me without informing that part of the ticket was not
confirmed, I am inclined not to make any adverse comment against
Mr. Wilson as everything turned out to be ok finally.

--
Subject: Transcom consultants

I purchased three airline tickets from this agent and it has been a pleasure
to work with him. He is thorough, helpful and is always on the lookout for
the best for his clients. After seeing his name on this service I contacted
him and at that time he did not have the rates. Promised to put our names on
an alert list, called very promptly when the fares were announced and
delivered the tickects three days later. I would definitely recommend him to
all my family. 

--

During the past December holidays I was planning to visit India.  I 
obtained several agnecy names from your survey.  I live in Michigan.  
I went to several in the Detroit area.  My experience with a majority 
of them wasn't pleasant.
      GITA's Travel---Ms. Gita Pradeep was too busy to answer any of 
my questions.  I am a first time traveller.  She kept me on hold for 
a long time when I called.  There is nothing more unpleasant than 
waiting on the phone for an unfair amount of time.  Even after that 
ordeal, her prices weren't attractive.  
     United Travel--- Unfortunately I had even a more unpleasant time 
with this agency.  Ms. Rita was very rude to me.  She wasn't 
cooperative either.  For example,  it seems the agency was only 
pushing what they have.   They didn't want to search for my 
individual needs.  I basically recieved the thought:  Take what we 
have or Get Out.   I was very troubled.
     
    TRAVEL NETWORK---  Wow!  What can I say.  After having such 
troublesome times, it was hard to believe I found such a wonderful 
agency that I am recommending to all of my friends and family.  Mrs. 
Geeta Divecha was the one I talked to.  Travel Network gave me all 
the options that I could possibly to fit my individual needs.  They 
worked with me until I was satisfied with all the questions I had and 
so on.  They planned everything and made my first trip to India very 
comforting.  And comfortable it was because I wasn't worried whether 
or not there was a better price somewhere else.  The price was 
exceptional.   They were very kind and they really have PEOPLE 
EXPERIENCE.  Mrs. Geeta Divecha knows how to treat her clients.  And 
that is probably why they are successful in life.   

Unlike other of the agencies I tried to go throught, Travel Network 
returned my phone calls and they were responsive.  You can always 
tell when a business is in good management when they put their 
clients first and call them that day.

I will recommend them to your survey user ANY TIME.  TRAVEL NETWORK 
GIVES RESPECT TO PEOPLE.   
THEIR PHONE NUMBER: 810-649-2900 
fax:  649-2948

their office is in TROY, MICHIGAN

I am a student and you are doing an excellent job by providing this 
survey to students.   
*****  TRAVEL NETWORK GETS FIVE STARS...

--

Prince, this is to let you know about the change of area
code of a particular travel agent in your survey.

Travel Network (Geeta Divecha), Troy, Michigan.

The area code of the telephone number is 810 and not
313. Their fax number shown in your survey has the
correct area code.

--

Purchased my ticket from Miheer Shah of Sky High Tours and Travels, 
Phoenix, Arizona(Dec 95)

Exceptionally competent, advices you on all possible options in a very 
patient manner, hand delivers the tickets if you live nearby.

--

I recently had the oppurtunity of dealing with Aviation Travels  in Jersey
City Ph No 201-659-0334.
Since I spoke to them in Dec 1995 I had an oppurtunity to deal with them for
five occasions as we had a marriage in India. They offered me the best rates
on Emirates Airlines as that was the only Airline I was intrested in. As far
as booking was concerned everything was confirmed as mentioned . The person
whom I dealt in Aviation Travels was Anjali who is very polite to deal with
and tried really hard to get all the dates I was looking for.

The best thing I liked was that in almost every case she even told me that
about the cheaper options available on a few other Airlines. 

I shopped around a lot and found that they had very cheap rates on Gulf and
Emirates Airlines.

I strongly recommend Aviation travels to all. All the best.

--

I am an Indian graduate student at Penn State. Using your web page I went
through the process of getting a ticket for India in December-January and
after I returned I very conveniently forgot to send feedback on it. 

I think my experience with the above was very good. They were very courteous
and would know my status just by my name (No tapping on computer reqd). 
One good recommendation for them. 

--

This is about Time travel and tours, Geeta Ahuja in NY.  While, two
of my experiences were good, the third one turned out to be a 
disaster.  She did not return my calls, couldn't quote any good
fares and just acted as if she didn't want to deal with me at all!
I finally resorted to a different travel agent to get my ticket.
Some agents start off so well and eventually forget that quality 
of service should be tops in their mind and should never never be
compromised.

--

I travelled to India (Seattle-Bangalore and back) in
December 1995; my ticket was booked through Onkar
Travels in Seattle, Washington state (on your list).
I think the contact person's name was Meera.

I found Meera pleasant, efficient and straightforward to
deal with. I had to pay by check rather than credit card,
but she said the check/card acceptance policy varies from
airline to airline. I had no problem whatsoever with my
ticketing during the trip, and recommend Onkar with
absolutely no reservations.

--

 This is my experince with Mr. Ravi Patel of Travel Network,Orlando.
 He was courteous, very reliable , pointed out some mistakes I had made and
 gave extremely helpful Information on changing my return date from India.
 He can be reached at 407 699 2100.
 
--
        Please update the information listing as below

Agency Name:    Skyspeed Travel & Tours
Tel:            (602)26-SPEED  / (602) 267-7333
Fax:            (602)267-8835
Address:        5040 E McDowell Road, Phoenix, AZ 85008
Contact:        Sunny or Deepa
email:          Sunnyt@tribeca.ios.com

-----------------------------------------------------------------------------
                       END OF EMAILS
-----------------------------------------------------------------------------

This is posted around the 18th of every month. Please remember that
the users of this survey are the ones who can most usefully
contribute to it. So do reply and let me know of your experiences.

Cheers,

-Prince