Only If You Change the Phone Number
Posted by Bal Vallah on July 05, 1998 at 23:00:05:

Leola Starling of Ribrock, Tenn., had a serious telephone problem. But unlike most people she did
something about it. The brand-new $10 million Ribrock Plaza Motel opened nearby and had acquired
almost the same telephone number as Leola.

From the moment the motel opened, Leola was besieged by calls not for her. Since she had the same
phone number for years, she felt that she had a case to persuade the motel management to change its

Naturally, the management refused claiming that it could not change its stationery.

The phone company was not helpful, either. A number was a number, and just because a customer was
getting someone else's calls 24 hours a day didn't make it responsible. After her pleas fell on deaf
ears, Leola decided to take matters into her own hands.

At 9 o'clock the phone rang. Someone from Memphis was calling the motel and asked for a room for the
following Tuesday. Leoloa said, "No problem. How many nights?"

A few hours later Dallas checked in. A secretary wanted a suite with two bedrooms for a week.
Emboldened, Leola said the Presidential Suite on the 10th floor was available for $600 a night. The
secretary said that she would take it and asked if the hotel wanted a deposit.

"No, that won't be necessary," Leola said. "We trust you."

The next day was a busy one for Leola. In the morning, she booked an electric appliance
manufacturers' convention for Memorial Day weekend, a college prom and a reunion of the 82nd Airborne
veterans from World War II.

She turned on her answering machine during lunchtime so that she could watch the O.J. Simpson trial,
but her biggest challenge came in the afternoon when a mother called to book the ballroom for her
daughter's wedding in June.

Leola assured the woman that it would be no problem and asked if she would be providing the flowers
or did she want the hotel to take care of it. The mother said that she would prefer the hotel to
handle the floral arrangements. Then the question of valet parking came up. Once again Leola was
helpful. "There's no charge for valet parking, but we always recommend that the client tips the

Within a few months, the Ribrock Plaza Motel was a disaster area.

People kept showing up for weddings, bar mitzvahs and Sweet Sixteen parties and were all told there
were no such events.

Leola had her final revenge when she read in the local paper that the motel might go bankrupt. Her
phone rang, and an executive from Marriott said, "We're prepared to offer you $200,000 for the

Leola replied. "We'll take it, but only if you change the telephone number."

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